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1-800-FOR-MERCEDES

In addition to world-class automobiles, Mercedes-Benz offers a wide range of first-class services. Call any time, day or night, to connect with a Customer Assistance Center Representative and receive technical guidance or emergency assistance. 1-800-FOR-MERCEDES (1-800-367-6372) is your toll-free link to such services as 24-Hour Roadside Assistance*, technical information, trip routing, and warranty and product information.

Customer Assistance Center

Through the Mercedes-Benz Customer Assistance Center (CAC), Mercedes-Benz owners can access a highly trained team devoted to answering their questions. On a typical day, our CAC Representatives field more than 1,500 calls. Some are requests for our Roadside Assistance Program, which covers every Mercedes-Benz in the U.S. regardless of its age or mileage. Other calls come from owners with technical questions about particular features. And others are requests for assistance in planning road trips.

You can reach the CAC at 1-800-FOR-MERCEDES (1-800-367-6372). It's toll-free, and it's your connection to a helpful Mercedes-Benz Customer Service Representative all day, all night, all year. Give us a call. We've got as many answers as you've got questions.

Technical Information

"Is my Mercedes due for an oil change?"
"How do I take the hardtop off my SL?"
"Where can I get a headlamp for a 1954 300S?"

Give us a call. Our Technical Advisors have all the answers.

Trip Routing

"I'm planning a road trip. Can you help?"

Absolutely. Give us at least two weeks' notice and we'll send you a highlighted trip route showing travel times and distances plus toll-free numbers for selected hotels and airlines.

Mobility Program

"I have special transportation needs and require mobility equipment installed in my new Mercedes-Benz. Am I eligible for reimbursement?"

Yes. You are eligible for a program in which MBUSA will defray part of the cost for adaptive equipment installed by an NMEDA (National Mobility Equipment Dealers Association) certified mobility installer on a purchased or leased new Mercedes-Benz vehicle. Click the link below for an application, program details, and available reimbursement amounts.

MBUSA Application Form

Warranty Information

"What's covered?"
"I lost my Warranty Manual - can I get another one?"

Just call 1-800-FOR-MERCEDES (1-800-367-6372) to find out.

Product Information

Eager to find out about the new CLK? Lusting after an SLK? Ready to buy that C320? Call our CAC to get the information you're after.

* Roadside Assistance repairs may involve charges for parts, service and towing. Depending on the circumstances, these services may be provided by an outside service, courtesy of Mercedes-Benz Roadside Assistance.