Mercedes-Benz mbrace® - Sunset FAQ
mbrace® connected vehicle services — including the mobile app and in-vehicle services — will discontinue on December 31, 2025, and will be terminated as of January 1, 2026. Provided by Verizon Connect Inc., these services are subject to the mbrace® Terms of Service. For more information, please review the Terms of Service below.
Terms of Service
Owners of 2017 or 2018 Mercedes-Benz vehicles may be affected by the mbrace® service discontinuation.
- Model Year 2017 vehicles with an active mbrace® subscription will be impacted.
- Model Year 2018 vehicles with an active mbrace® subscription will be impacted. Certain 2018 GLE and C-Class vehicles are not affected, as they are equipped with Mercedes-Benz Digital Extras technology (option code 1P5) instead of mbrace®.
- All mbrace® services will be terminated and will no longer be available as of January 1, 2026.
- Vehicles previously subscribed to mbrace® will no longer have access to all connected features, including Automatic Collision Notification, Stolen Vehicle Location Assistance and SOS/Emergency Call.
- Infotainment features such as Navigation, Bluetooth and SiriusXM will not be impacted as they are not supported by mbrace®.
No, the mbrace® app and all related services will no longer be available.
The mbrace® platform will be decommissioned on December 31, 2025. Starting January 1, 2026, mbrace® services and support will no longer be available.
- All mbrace® connected vehicle services will end on December 31, 2025. After this date, all mbrace® services will be discontinued.
- If payment has been made for services beyond December 31, 2025, we will endeavor to automatically initiate a prorated refund for the unused portion after the shutdown. If a refund is not received by January 15, 2026, please contact customer service at 866-990-9007.
- Any subscriptions scheduled to renew before December 31, 2025 will automatically extend at a prorated rate. Renewal will cover only the time remaining until service ends. No action is needed if a valid payment method is on file.
- To opt out of automatic renewal for the remainder of 2025, please contact customer service at 866-990-9007.
No. The mbrace® platform will be decommissioned on December 31, 2025. Starting January 1, 2026, mbrace® services and support will no longer be available.