Contact Us
Mercedes-Benz would like to hear from you. If you have a question that isn´t answered in our FAQs or if you´d like to get in touch with a Mercedes-Benz representative, this is the place to do it.
Email Us
Call Us
1-800-FOR-MERCEDES (1-800-367-6372)
Press 1 for Roadside Assistance
- If you require remote door unlock
- 24 hours a day
- If your vehicle is disabled and requires Roadside Assistance
- 24 hours a day
- Vehicle Features non Emergency Roadside
- Mon-Fri 8am-10pm (EST)
Press 2 for MB Financial
- Mercedes-Benz Financial Representative
- Mon-Fri 8am-8pm (CST)
Press 3 for mbrace/Tele-Aid
- mbrace
- 24 hours a day
- Tele-Aid
- 24 hours a day
Press 4 for Customer Care
- Lifestyle Collection/Personal Accessories
- Mon-Fri 8am- 6pm (CST)
- Homelink/Garage Door Opener
- Mon-Fri 5am- 6pm, Sat 7am- 4pm (PST)
- Locate Dealer (Automated Service)
- 24 hours a day
- Trip Routing
- 24 hours a day
- Mercedes-Benz Customer Care
- Mon-Fri 8am-10pm (EST)
Press 5 for CPO/Lease Disclaimers
Automated Service
- CPO Disclaimers
- Disclaimer Lease Offers
Office Locations
Main Office
- Mercedes Benz One Mercedes Drive;
- P.O. Box 350 Montvale, New Jersey 07645
- Tel: 201-573-0600
Customer Assistance Center
- 3 Mercedes Drive
- Montvale, NJ 07645
- Tel: 1-800-367-6372
Northeast Region
- Morris Corporate Center 3, Bldg. D,
- 400 Interpace Parkway, Parsippany, NJ 07054
- Tel: 973-331-5400; Fax: 973-331-5404
Central Region
- 9399 West Higgins Avenue,
- Ste.210, Rosemont, IL 60018
- Tel: 847-384-4600; Fax: 847-384-4610
Western Region
- 9 Whatney,
- Irvine, CA 92618
- Tel: 949-460-6500; Fax: 949-460-6501
Southern Region
- 13470 International Parkway
- Jacksonville, Fl 32218
- Tel: 904-443-2100; Fax: 904-443-2167
Vehicle Preparation Centers
- Jacksonville, Florida
- Carson, California
- Belcamp, Maryland
- Baltimore, Maryland
Parts Distribution Centers
- Robinsville, New Jersey
- Fort Worth, Texas
- Carol Stream, Illinois
Learning & Performance Centers
- Montvale, New Jersey
- Jacksonville, Florida
- Itasca, Illinois
- Rancho Cucamonga, California
Marshaling Yard
- Tuscaloosa, Alabama