Service and Support
When you buy a Mercedes-Benz Certified Pre-Owned vehicle, you receive much more than a fine automobile. You also reap the benefits of nationwide customer service and technical support that every Mercedes-Benz owner enjoys.
More Service and Support Information
With 1-800-FOR-MERCEDES (1-800-367-6372) you are only a phone call away from 24-hour Roadside Assistance, Sign and Drive service (a free jump-start, flat-tire change with your existing spare, or some fuel for an empty tank), Trip Interruption and trip routing, product and technical information, or anything else related to your Mercedes-Benz.
Mercedes-Benz Certified Pre-Owned Exchange Privilege
Every Mercedes-Benz Certified Pre-Owned vehicle is sold with a seven-day/500 mile Exchange Privilege.* If you are not satisfied, return within seven days/500 miles (whichever comes first), and the authorized Mercedes-Benz Dealer will exchange it with another Certified Pre-Owned vehicle of equal or greater value (if the buyer wishes to pay the difference).
*See your Mercedes-Benz Dealer for details.
Trip Interruption
Part of Mercedes-Benz Roadside Assistance, the Trip Interruption program reimburses** you for expenses up to $300 per day for up to three days in the event of a warranty-covered breakdown occurring more than 100 miles from home and causing an unexpected stay overnight.
**Reimbursement for actual documented meal, lodging and substitute transportation expenses incurred while your Mercedes is repaired at an authorized Mercedes-Benz Dealership.
Mercedes-Benz Dealer Support
Your Mercedes-Benz Certified Pre-Owned vehicle is supported by more than 300 authorized Mercedes-Benz Dealers nationwide, all of whom honor the standard Mercedes-Benz Certified Pre-Owned Limited Warranty and Extended Limited Warranty.
1-800-FOR-MERCEDES
Whether you need Roadside Assistance, product information, or you just can't remember how to program the radio, this is the magic number to call, 24 hours a day, 365 days a year.
Expert Advice
When you're thinking about buying or leasing a pre-owned vehicle, it's always a good idea to consult the experts. For answers about buying a Mercedes-Benz Certified Pre-Owned vehicle, consult the experts at your Mercedes-Benz Certified Pre-Owned authorized Dealership.
Our Mercedes-Benz Representatives know everything about the Mercedes-Benz Pre-Owned Program, including certification standards, purchase and leasing options, and coverage plans. Their goal is to help you make an informed decision about buying or leasing a Mercedes-Benz Certified Pre-Owned vehicle.
Mercedes-Benz Certified Pre-Owned Staff
A Mercedes-Benz Dealer's Certified Pre-Owned staff is required to attend certification training and demonstrate detailed knowledge and understanding of the program.
Delivery Standards
The Mercedes-Benz Certified Pre-Owned Representative provides a "Proof of Vehicle Soundness" portfolio with each Mercedes-Benz Certified Pre-Owned vehicle, which includes an Inspection and Certification Report, Mercedes-Benz Certified Pre-Owned Warranty Booklet and Mercedes-Benz Certified Pre-Owned Delivery Checklist.
Financing Know-How
Ask your Mercedes-Benz Certified Pre-Owned Representative about The First Class Lease™ and First Class Financing™ from Mercedes-Benz Financial. These consumer-friendly financial products offer maximum flexibility, are easy to understand and are designed to meet your specific needs.
Inventory Standards
Your Mercedes-Benz Certified Pre-Owned Representative keeps a reasonable selection of Mercedes-Benz Certified Pre-Owned vehicles on hand for you to take a look at and test drive.
Extended Limited Warranty Program
Ask your Mercedes-Benz Certified Pre-Owned Representative about the benefits of the Mercedes-Benz Certified Pre-Owned Component Coverage offered with all Mercedes-Benz Certified Pre-Owned vehicles.
Mercedes-Benz Certified Pre-Owned Extended Limited Warranty time periods span up to 12 or 24 months (depending on existing mileage and age of the vehicle at time of sale/lease) or up to 100,000 total accumulated vehicle miles, whichever comes first.
Customer Satisfaction
Every Mercedes-Benz Certified Pre-Owned Representative has promised to meet and maintain a customer satisfaction index rating that has been established by Mercedes-Benz USA, LLC.