When you buy a Mercedes-Benz Certified Pre-Owned vehicle, you receive much more than a fine automobile. You also reap the benefits of nationwide customer service and technical support that every Mercedes-Benz owner enjoys.
See the most Frequently Asked Questions.
Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle's new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.
Rest assured: The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is honored at any of the more than 300 authorized Mercedes-Benz Dealers nationwide. And warranty work will be done using Genuine Mercedes-Benz Parts.
Absolutely not. Unlike many other pre-owned warranty programs, the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty contract will never ask you to pay any additional fees for warranty-covered service, parts, or labor.
If you sell your Certified Pre-Owned Mercedes-Benz to a private party, its new owner can continue the Extended Limited Warranty coverage.
Your Mercedes-Benz Representative is trained to answer any Pre-Owned Mercedes-Benz questions, including those about the Extended Limited Warranty program. And as a Mercedes-Benz customer, you're never further than a free phone call away from our Customer Assistance Center (1-800-FOR-MERCEDES), with representatives standing by to respond to all types of Mercedes-related warranty questions, 24 hours a day, 365 days a year.
Affordable additional coverage to help you get the most out of your certified pre-owned vehicle.
Every Mercedes-Benz Certified Pre-Owned (MBCPO) vehicle is covered by the MBCPO Limited Warranty - which runs for 1 year and up to 100,000 total vehicle accumulated miles* - as well as any remainder of your vehicle's original 4 year/50,000-mile Mercedes-Benz New Vehicle Warranty.
After that, the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty program offers affordable additional coverage for 1 year/120,000 or 2 years/135,000 total vehicle accumulated miles, helping you to get the most out of your MBCPO.
*Please see your Mercedes-Benz Dealer for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty and the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty
Coverage of most advanced electronic components including COMAND, navigation system, SIRIUS Satellite Radio, Modular Control System (MCS), and CD player.
Covers most elements of the power steering system. Excludes some hoses.
Coverage of most of the vehicle's suspension pieces and the Adaptive Damping System (ADSII), if so equipped.
Covers most elements (excluding wear of discs and pads), including the standard Antilock Braking System (ABS).
Covers various electrical systems, includes most motors, gauges, connectors, switches, sensors, regulators, and relays.
Coverage applies to certain items of the vehicle's Tempmatic or automatic climate control system, including the system's air conditioning and heating assemblies.
Covers various actuators, switches, and linkages, plus remote transmitters (excluding batteries) and receivers for the remote locking system.
The top-actuation systems and roll bar mechanisms are fully covered.
Additional covered components include front and rear windshield wiper linkages, power seat drive cables, seat belt assemblies, sunroof cables, window regulators and, if applicable, the pneumatic door and trunk closing assist systems. For exact details on Extended Limited Warranty coverage, please consult with your Mercedes-Benz Certified Pre-Owned Representative.
As with the standard MBCPO Limited Warranty provides free towing to the nearest Mercedes-Benz Dealership in the event of a covered breakdown, as well as MBUSA's Trip Interruption reimbursement program.
Engine coverage includes most major engine components including control module, intake, and exhaust manifolds, turbocharger, supercharger, and all internally lubricated parts, seats, and gaskets. See the MBCPO Limited Warranty Booklet for complete listings.
Powertrain coverage includes transmission and rear axle. If your MBCPO vehicle is equipped with 4MATIC™ all-wheel drive or any other Mercedes-Benz traction and stability enhancements (ASD, ASR, 4-ETS, ESP), those systems are covered as well.
Coverage includes most major transmission components including control module, casing, clutch disc, pressure plate, and all internally lubricated parts, seals, and gaskets. See the MBCPO Limited Warranty Booklet for complete listing.
Coverage includes most major rear axle components, including bearings and hubs, drive shaft, drive shaft center bearing, axle side shafts, and all internally lubricated parts, seals, and gaskets. See the MBCPO Limited Warranty Booklet for complete listing.
Coverage includes hydraulic unit for ABS and 4-ETS systems, charging pump, pressure reservoir, control module, and vehicle speed sensors.
Coverage includes most major all-wheel drive components including front axle and shaft, center section, bearings, hubs, speed sensors, control module, and all internally lubricated parts, seals, and gaskets. See the MBCPO Limited Warranty Booklet for complete listing.
With every Certified Pre-Owned Mercedes-Benz comes peace of mind, because every MBCPO vehicle is backed by one of the most comprehensive pre-owned vehicle limited warranties available.
For starters, any remaining portion of the Mercedes-Benz four-year/50,000 mile* New Vehicle Limited Warranty applies to the vehicle. After that, MBCPO Limited Warranty provides comprehensive vehicle coverage for another 12 months, or up to 100,000 total vehicle accumulated miles.* For those MBCPO vehicles that are no longer covered by the New Vehicle Warranty, the MBCPO Limited Warranty takes effect at the time of delivery.
This coverage extends to the engine and powertrain, steering, suspension, brakes (excluding wear of discs and pads), electrical system, climate control system, and more.**
* Whichever comes first.
** Please see your Mercedes-Benz Dealer for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty.
Certified Pre-Owned Exchange Privilege
Every Mercedes-Benz Certified Pre-Owned vehicle is sold with a seven day/500 mile Exchange Privilege*. If you are not satisfied, return within seven days/500 miles (whichever comes first), and the authorized Mercedes-Benz Dealer will exchange it with another Certified Pre-Owned vehicle of equal or greater value (if the buyer wishes to pay the difference).
*See your Mercedes-Benz Dealer for details.
Mercedes-Benz Dealer Support
Your Mercedes-Benz Certified Pre-Owned vehicle is supported by more than 300 authorized Mercedes-Benz Dealers nationwide, all of whom honor the standard Mercedes-Benz Certified Pre-Owned Limited Warranty and Extended Limited Warranty.
Part of Mercedes-Benz Roadside Assistance, the Trip Interruption program reimburses** you for expenses up to $300 per day for up to three days in the event of a warranty-covered breakdown occurring more than 100 miles from home and causing an unexpected stay overnight.
**Reimbursement includes actual documented meal, lodging, and substitute transportation expenses incurred while your Mercedes is repaired at an authorized Mercedes-Benz Dealership.
You are only a phone call away from 24-hour Roadside Assistance, Sign and Drive service (a free jump-start, flat-tire change with your existing spare, or some fuel for an empty tank), Trip Interruption and trip routing, product and technical information, or anything else related to your Mercedes-Benz.