Frequently Asked Questions

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What is mbrace®?

Mercedes-Benz mbrace services are provided by Verizon Telematics Inc. on behalf of Mercedes-Benz. mbrace was originally launched in November 2009 on select Model Year 2010 (MY2010) vehicles. Services included safety and security, convenience, and advanced travel assistance offering unprecedented connectivity for the Mercedes-Benz customer. Mercedes-Benz released an updated set of services starting with all MY2013 vehicles. The new, enhanced service was referred to as mbrace2™. It utilizes the second generation of technology. Mercedes-Benz mbrace hardware is standard equipment on all models as of MY2013.

What is mbrace2™?

The second generation of Mercedes-Benz connected services was referred to as mbrace2, which indicates new services and hardware in the vehicle. mbrace2 included embedded hardware that offered more flexibility to provide a wide array of new and advanced services. With mbrace2, a new package was introduced called Mercedes-Benz Apps*, which offers an expanding portfolio of in-vehicle apps - including Internet Browse, all accessible through the COMAND® system with navigation. mbrace2 launched in May of 2012 and is standard on the following models:

  • MY2013: C, E, ML, GL, GLK, G, CLS, SL, SLK
  • MY2014: All models except SLS and SLK
  • MY2015: All models

* Mercedes-Benz Apps requires COMAND with navigation, which is optional on some models.

How do I know if my vehicle is equipped with mbrace® or mbrace2™?

mbrace2 is standard on the following models:

  • MY2013: C, E, ML, GL, GLK, G, CLS, SL, SLK
  • MY2014: All models except SLS and SLK
  • MY2015: All models

The window sticker on new vehicles will indicate if the vehicle is equipped with mbrace or mbrace2. Customers can also contact an mbrace Customer Specialist at 866-990-9007 or by pressing the i-Button to learn about their vehicle and mbrace services.

What is the trial period for mbrace services?

Upon activation the basic mbrace package is included with a new vehicle for the first six months of vehicle ownership starting on the date of purchase. Once activated the mbrace PLUS and Mercedes-Benz Apps trials are available for the first three months of ownership. The mbrace and mbrace PLUS packages for pre-owned vehicles purchased through an authorized Mercedes-Benz dealer include the first three months of vehicle ownership.

What is Send2Benz™?

Send2Benz is a service that allows mbrace subscribers to remotely send a destination to their Mercedes-Benz in-vehicle navigation system. The service can be accessed by logging into the mbrace Mobile Application, downloading the mbrace Browser Toolbar Widget to your computer, visiting www.send2benz.com or using Search & Send™ on Google Maps™.

Where can I download the mbrace Browser Toolbar Widget?

You can download the mbrace Toolbar from www.send2benz.com (on the left column).

What is the Mercedes-Benz mbrace Mobile Application?

The Mercedes-Benz mbrace Mobile Application allows mbrace subscribers to access many of their telematics services from the convenience of an iPhone® or Android™ phone.

Is the Mercedes-Benz Concierge center available to me 24/7?

Yes, mbrace Concierge services are available to mbrace PLUS subscribers 24/7 via the i-Button in their Mercedes-Benz or through the Mobile Application on their iPhone or Android smartphone.

How do I view my Driving Journal online?

For mbrace2-equipped vehicles, simply login to the mbrace website, select "Online Tools", then select the Location-Based Services button, which will open a new browser window where you can access your vehicle's Driving Journal.

How many Travel Zones can I have at a time?

You can create up to ten different zones online, each with its own alert parameters.

What is included with my Mercedes-Benz Apps subscription?

Currently, the following apps are part of the Mercedes-Benz App service portfolio. However, the cloud-based platform allows new apps to be automatically added wirelessly.
• Internet Browse
• Google™ Local Search with Street View and Panaramio
• Destination/Route Download (from Google Maps)
• Yelp
• News
• Facebook

My vehicle is not equipped for Mercedes-Benz Apps. Can my vehicle be upgraded?

Mercedes-Benz Apps requires a MY13 vehicle equipped with mbrace2 and COMAND with navigation. Older vehicles are not able to be upgraded to mbrace2.

Can I browse the Internet when I'm driving?

No. The Internet Browse App is only accessible when the vehicle is stopped.

*Available with mbrace2-equipped vehicles.