Frequently Asked Questions

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What is mbrace®?

Mercedes-Benz is the brand name of the connected services platform provided by Mercedes-Benz through its service provider Verizon Telematics, Inc. (VTI). mbrace originally launched in November 2009 on select Model Year 2010 vehicles. Services included safety and security, convenience, and advanced travel assistance offering unprecedented connectivity for the Mercedes-Benz customer. Mercedes-Benz released an updated set of services with Model Year 2013 vehicles, and refers to the service set as "mbrace2" as it utilizes the second generation of technology. Mercedes-Benz mbrace hardware is standard equipment on all model lines as of the 2013 Model Year.

What is mbrace2™?

The second generation of Mercedes-Benz connected services is referred to as mbrace2, which indicates new services and hardware in the vehicle. mbrace2 embedded hardware offers more flexibility to offer a wide array of services and upgrades to existing services.  With mbrace2, a new package is introduced called Mercedes-Benz Apps, which offers an expanding portfolio of in-vehicle apps including Internet browsing, all accessible through the COMAND head unit*.  mbrace2 launched in May of 2012 with the newly designed Model Year 2013 SL550 and is standard on the following  2013 model lines: C, E, ML, GL, GLK, G, CLS, and SLK-Classes.

*Mercedes-Benz Apps requires COMAND with navigation, which is optional on some models.

How do I know if my vehicle is equipped with mbrace® or mbrace2™?

mbrace2 is standard on the following  2013 model lines: C, E, ML, GL, GLK, G, CLS, and SLK-Classes. The window sticker on new vehicles will indicate if the vehicle is mbrace or mbrace2 equipped.  Customers can also contact an mbrace Customer Specialist at 1-866-990-9007 or by pressing the i-Button to learn about their vehicle and all the various services.

What is the trial period for mbrace services?

The mbrace package is included with a new vehicle for the first six months of vehicle ownership starting at the date of purchase, and mbrace PLUS trial and Mercedes-Benz Apps trials are available for the first three months of ownership. The mbrace and mbrace PLUS packages for pre-owned vehicles purchased through an authorized Mercedes-Benz dealer includes the first three months of vehicle ownership.

What is Send2Benz™?

Send2Benz is a service that allows mbrace customers to remotely send a destination to their Mercedes-Benz in-vehicle navigation system. The service can be accessed by logging into the mbrace Mobile Application, downloading the mbrace Browser Toolbar Widget to your computer, visiting www.send2benz.com or by using Search & Send or Route2Benz on Google Maps™. (Route2Benz allows user to send a customized route from Google Maps to their vehicle).

For more information about Send2Benz services, refer to the Send2Benz Fact Sheet.

Where can I download the mbrace Browser Toolbar Widget?

You can download the mbrace Toolbar from www.send2benz.com (on the left column).

Does my friend need to have a certain mobile phone to use Drive2Friend? Does it need GPS?

Most mobile phones capable of sending and receiving text messages support the service, and your friend needs cellular service with one of the following network carriers: AT&T, Sprint, Verizon or T-mobile. The phone does not need GPS since the location can be acquired using cell tower triangulation if GPS is not available; however, more accurate results are possible when using GPS. Your friend does not need to load any special software to use the service.

What is the Mercedes-Benz mbrace Mobile Application?

The Mercedes-Benz mbrace Mobile Application allows mbrace subscribers to access many of their telematics services from the convenience of an iPhone® or Android™ phone.

Is the Mercedes-Benz Concierge center available to me 24/7?

Yes, mbrace Concierge services are available to mbrace PLUS subscribers 24/7 via the i-Button in their Mercedes-Benz or through the Mobile Application on their iPhone or Android smartphone.

How do I view my Driving Journal online?

For mbrace2-equipped vehicles, simply login to the mbrace website, select "Online Tools", then select the Location-Based Services button, which will open a new browser window where you can access your vehicle's Driving Journal.

How many Travel Zones can I have at a time?

You can create up to ten different zones online, each with its own alert parameters.

What is included with my Mercedes-Benz Apps subscription?

Currently, the following apps are part of the Mercedes-Benz App service portfolio. However, the cloud-based platform allows new apps to be automatically added wirelessly.
• Internet Browse
• Google™ Local Search with Street View and Panaramio
• Destination/Route Download (from Google Maps)
• Yelp
• News
• Facebook

My vehicle is not equipped for Mercedes-Benz Apps. Can my vehicle be upgraded?

Mercedes-Benz Apps requires a MY13 vehicle equipped with mbrace2 and COMAND with navigation. Older vehicles are not able to be upgraded to mbrace2.

Can I browse the Internet when I'm driving?

No. The Internet Browse App is only accessible when the vehicle is stopped.

*Available with mbrace2-equipped vehicles.