From the complimentary mbrace® Connect to the three additional packages of services, mbrace gives you access to your vehicle when you’re not at the wheel — and access to the world when you are. And to start you off, enjoy mbrace® Connect services free for five years.
Available on every model year 2016 or newer Mercedes-Benz, mbrace Connect gives you remote access to your vehicle from your phone or desktop. Set alerts, start your vehicle, use in-vehicle apps, save time when servicing, and get roadside assistance whenever you need it. Services include:
- Remote Start*†
- Remote Door Lock & Unlock
- Remote Horn & Lights
- Vehicle Finder
- Roadside Assistance Connection
- Remote Diagnostic Test
- Valet Protect*
- Message Center*
- Dealer Information
- Curfew Minder
- Speed Alert
- Driving Journal
- Travel Zones
- My Mercedes Electric Vehicle Homepage (EV/PHEV models)
- Local Search provided by HERE
- Point-of-Interest Download
- Morningstar® Finance
- Gas Stations & Fuel Prices
- Traffic Cameras
- e-Navigator (EV/PHEV models)
5-year free service
Remote Access Services
Start your vehicle from anywhere, and if climate controls were on, they will automatically heat or cool to your last setting.
Remote Door Lock & Unlock
Lock or unlock your vehicle from virtually any location with your iOS or Android smartphone. In addition to the Mobile App, you can also do this via the mbrace website or with a phone call to the mbrace Response Center (Operator assistance requires mbrace® Secure package).
Remote Horn & Lights
Help locate your car in a crowded lot, or call attention to it in an emergency, by remotely sounding the horn and flashing the exterior lights for a period of five seconds. The feature is also accessible through the mbrace website.
Lets you send an address from the mbrace Mobile Application directly to the COMAND® navigation system in your car. When you get to your car, you can start navigating right away, or save the address in the system’s memory.
View your car’s location on a map on your smartphone, helpful if you’ve forgotten where you parked.
Roadside Assistance Connection
If your Mercedes-Benz needs a jump start, its spare tire installed, or if you have any other vehicle trouble, one button puts you in touch with our legendary Roadside Assistance. Even before your conversation begins, the vehicle transmits its GPS-based location and some helpful diagnostic information to the Roadside agent.
Set up a boundary on your smartphone, and receive a text message alert if your vehicle’s ignition is turned on, or if it exits this “virtual perimeter” area.
Get vehicle-triggered maintenance reminders and notifications from Mercedes-Benz via messages sent to your smartphone.
Easily contact your preferred dealer, or receive assistance in finding one that’s nearby, with the push of a button in your car or on the Mobile App. A live assistant can not only look up the dealer for you, but also place the call to connect you to the desired department.
Monitor use of your vehicle by receiving smartphone alerts when your vehicle has been started during time/date parameters you set.
Receive alerts, via text or email, if the vehicle exceeds a speed that you select and set up online.
See where your Mercedes-Benz has been driven on an online map with a “breadcrumb” trail of its recent locations.
Set up virtual boundaries and be alerted if the vehicle travels across them.
My Mercedes Electric Vehicle Homepage
View your electric or plug-in hybrid vehicle’s charge status, map its driving range, locate charging stations, preheat or cool the cabin, and more, all from your computer or smartphone via the Chrome™ and Safari® Web browsers.
In-Vehicle Infotainment Services††
Local Search provided by HERE
Wherever you’re headed, Local Search provided by HERE can help you get there quickly and easily. You can save search results, call listed phone numbers, and start navigating with just a few clicks.
Search actual user reviews of restaurants and businesses with Yelp®, and navigate directly to the destination of your choice.
Keep up-to-date on the latest online news from around the world. You can even share news stories via email.
Using the mobile app’s Send2Benz feature, it’s easy to find a Point of Interest and send its address to your vehicle’s navigation system. When you’re ready to go, you can start your route guidance based on your vehicle’s current location with just a few clicks.
Courtesy of Mercedes-Benz Financial Services, you can now look up your account details, make a payment, contact a dealership and more from the driver´s seat.
Receive global market data, search more than 400,000 investment offerings, and create a personalized Watch List for financial updates.
Gas Stations & Fuel Prices
Search for the least expensive fuel in your area and get directions to the nearest provider.
With access to thousands of traffic cameras in more than 250 U.S. cities, you can get visual verification of traffic flow, incidents and weather-related road conditions near your current location, along a specific route or near your destination.
e-Navigator (EV/PHEV models)
B-Class Electric Drive and Plug-in Hybrid vehicle owners can conveniently find charging stations in their area or along a planned route.
Vehicle Diagnostics Services
Remote Diagnostic Test
The dealer can remotely retrieve diagnostic vehicle data in order to determine what kind of service your vehicle needs, potentially saving you an extra visit for a preliminary diagnosis and saving you time spent in the dealership when it’s time to have the service done.
Requires mbrace Connect
The additional mbrace® Secure package offers safety, security and emergency services that provide help when you need it most and peace of mind when you don’t. Services include:
- Automatic Collision Notification
- Stolen Vehicle Location Assistance
- SOS/Emergency Call
- Agent-Assisted Door Lock & Unlock
- Automatic Alarm Notification
- Crisis Assist
- Dealer Connect
- Safe Ride
- Vehicle Information
6-month free trial
or save with an extended term
Safety, Security & Convenience Services
Automatic Collision Notification
With mbrace Secure, if an air bag or seat-belt Emergency Tensioning Device is activated, your Mercedes-Benz can automatically place a call to the mbrace Emergency Response Center, including reporting your location, even if you can’t.
Stolen Vehicle Location Assistance
The GPS system built into your Mercedes-Benz can assist authorities with stolen vehicle recovery. Once you file a police report, a phone call to mbrace offers a safe and effective way to help the police locate and recover your car.
If you ever need help, or see someone else who does, one button in your Mercedes-Benz can connect you to trained emergency response personnel who can stay on the line until help arrives.
Agent-Assisted Door Lock & Unlock
Lock or unlock your vehicle from virtually any location with a few taps on your smartphone. Or if you’ve locked your smartphone in the vehicle, borrow a phone to call the mbrace Response Center, and an agent can unlock it for you.
Automatic Alarm Notification
Your vehicle’s factory-installed antitheft alarm system can send you an alert via email, text message or phone, whichever is your preference, if the alarm is triggered while the vehicle is parked.
In the event of a disaster, an Emergency Response Specialist is just a button away to provide you critical, real-time guidance and support with evacuation and shelter information, as well as help after the event (i.e. aid station locations, contacting family, contacting insurance carriers.)
Easily contact your preferred dealer, or receive assistance in finding one that’s nearby. With the push of a button in your car a friendly mbrace operator can not only look up the dealer for you, but also route your call directly to the desired department.
If you find yourself unable to drive, mbrace can help you contact a family member or taxi company for a ride home.
From setting the clock to understanding an indicator light, you can connect to a trained product specialist with the push of a button in your car, anytime you have a question about your car and its features.
Requires mbrace Secure
Your own personal assistant is mbrace Concierge. Let an expert agent help you with traffic information, directions, recommendations and reservations for dinner, tickets to events, and answers to almost any question. Services include:
- Mercedes-Benz Concierge
- Points-of-Interest (POI) Destination Download††
- Location-Based Traffic
- Location-Based Weather
- Turn-by-Turn Route Assistance
3-month free trial
or save with an extended term
Personal Assistance Services
Enjoy virtually unlimited assistance from a helpful agent with knowledge and resources to aid with almost any request. Let an expert Concierge help you stay connected on the road while in your car or from the Mobile App on your smartphone. And get expert recommendations and reservations for travel and dining out, tickets to events, and answers to almost any question.
Points-of-Interest (POI) Destination Download††
Plan your routes on-the-go with the touch of a button. A specialist will help you select a point of interest (POI) from over 15 million POIs and then send the address to your vehicle’s navigation system. Then you can access directions based on your vehicle’s current location.
Hear up-to-date voice-delivered traffic information in your car, based on your current vicinity or along preferred routes that you set up online (up to eight routes may be programmed).
Listen to the latest weather conditions, forecasts and alerts, based on your current location.
Turn-by-Turn Route Assistance
Enjoy operator-assisted turn-by-turn route instructions to virtually any destination, including more than 15 million Points of Interest (POIs) in our database. The assistant can also download the POI directly to your car’s COMAND navigation system.
Requires mbrace Secure
Maximize your music, podcasts, and connectivity with mbrace Entertain. Enjoy iHeartRadio and a wide variety of Internet radio stations and exclusive content, and turn your vehicle into a WiFi hotspot.** Services include:
- TuneIn Radio
- iHeartRadio (available Fall 2015)
3-month free trial
or save with an extended term
Internet Radio, Online Maps, & WiFi Services
Listen to more than 100,000 radio stations and 2 million podcasts from around the world, searchable by location, genre, station type, station name and even station call sign.
This all-in-one digital radio service lets you find more than 1,500 Live Stations or create commercial-free, all-music Custom Stations featuring songs from the artist you select and similar music.
Your vehicle becomes a 3G WiFi hotspot allowing you to connect up to four devices to the Internet.