Warranty & Services

Overview
Keep It Genuine with Mercedes-Benz Service and Parts
Superior performance, exquisite style, and cutting-edge technology are what you expect from Mercedes- Benz. For as long as you drive your vehicle, our commitment to you continues with world-class Mercedes- Benz service, parts and accessories.

Vehicle maintenance and occasional repairs due to wear or accidents are a fact of vehicle ownership. Why is it best to always service your vehicle at an authorized Mercedes-Benz dealership?

Genuine Mercedes-Benz replacement parts and accessories installed by certified technicians preserve the performance and integrity of your vehicle. As well, keeping it genuine with Mercedes-Benz parts will help maintain your vehicle's residual value.

When you visit your local Mercedes-Benz dealership, their service staff can perform a detailed, multi-point inspection to address your concerns and maintain your vehicle's performance and appearance.

No one understands and cares for your Mercedes Benz better than Mercedes-Benz.

  • Overview
    Overview
    Keep It Genuine with Mercedes-Benz Service and Parts
    Superior performance, exquisite style, and cutting-edge technology are what you expect from Mercedes- Benz. For as long as you drive your vehicle, our commitment to you continues with world-class Mercedes- Benz service, parts and accessories.

    Vehicle maintenance and occasional repairs due to wear or accidents are a fact of vehicle ownership. Why is it best to always service your vehicle at an authorized Mercedes-Benz dealership?

    Genuine Mercedes-Benz replacement parts and accessories installed by certified technicians preserve the performance and integrity of your vehicle. As well, keeping it genuine with Mercedes-Benz parts will help maintain your vehicle's residual value.

    When you visit your local Mercedes-Benz dealership, their service staff can perform a detailed, multi-point inspection to address your concerns and maintain your vehicle's performance and appearance.

    No one understands and cares for your Mercedes Benz better than Mercedes-Benz.
  • Prepaid Maintenance
    Prepaid Maintenance
    No one can maintain a Mercedes-Benz like Mercedes-Benz
    • It's the simple and convenient way to prepay for required services, so you'll know that critical maintenance needs are taken care of right from the start.
    • Mercedes-Benz Star Service Pre-Paid Maintenance allows you to lock in the costs of these required services before your first service visit or 10,000 miles, whichever comes first.- So you'll have the convenience of paying for maintenance in advance.
    • Save up to 30% versus "purchasing maintenance as you go* "
    • Plus, purchasing a Mercedes-Benz Star Service Pre-Paid Maintenance plan does not confine you to only one dealership for your service needs. The plan follows you, so if you require service when you're on the road - or if you relocate - your plan will be honored at any authorized participating Mercedes-Benz dealer.

    Overview
    It's extremely important for the long-term health of your Mercedes-Benz, and the safety of you and your passengers, that you have your Mercedes-Benz serviced according to its regular maintenance intervals. Check your maintenance manual or consult your authorized Mercedes-Benz Dealer for specific maintenance requirements and recommendation.

    For all Mercedes-Benz vehicles we recommend using an authorized Mercedes-Benz Dealer for your service needs. At a Mercedes-Benz Dealership you will get the most up-to-date expertise on the components that keep you safe on the road, like the braking and electrical systems, fluid levels, right down to the condition of your tires — which are your connections to the road.

    Required Vehicle Maintenance starting with Model Year 2009
    As of model year 2009, Mercedes-Benz vehicles follow a maintenance schedule of 10,000-mile or 12-month intervals, whichever occurs first. Required maintenance is the routine service necessary to keep your vehicle in peak operating condition, and to help avoid damage to your vehicle. For all other model years, refer to your maintenance manual for specific maintenance schedule information.

    When you take your Mercedes-Benz to an authorized Mercedes-Benz Dealer for routine maintenance, our technicians use specialized tools, instruments, technical literature, Genuine Mercedes-Benz Parts, and unmatched technical training to service your vehicle. They follow your maintenance manual in detail to ensure that everything is checked on schedule.
    Your Mercedes-Benz Maintenance Booklet specifies exactly what services your Mercedes-Benz technician will perform at each routine service visit.

    Recommended Maintenance for Model Year 2009 and newer
    In addition to regular required maintenance, recommended service work is intended to provide you with the flexibility to choose the additional maintenance work performed on your vehicle, based on its needs or recommendations from your authorized Mercedes-Benz Dealer.

    Beyond any specific recommendations you receive from your Mercedes-Benz technician, you should check the following items regularly and prior to any long trip:
    • Engine oil level
    • Coolant level
    • Brake system fluid level (If brake fluid needs to be added, see an authorized Mercedes-Benz Dealer to determine the cause.)
    • Windshield washing system (Add washer fluid mixed with Mercedes-Benz windshield washer solvent/concentrate, test function, and check wiper blades.)
    • Tire pressure (Check at least every other week.)

    If applicable to your vehicle's configuration, tire rotation should be performed in accordance with the recommended intervals, or sooner at the first signs of irregular (uneven) tread wear. A tire inspection will help determine the need for a tire rotation which may occur at least once between regular Mercedes-Benz maintenance intervals. Check with your authorized Mercedes-Benz Dealership for specific recommendations.

    The first rotation inspection occurring at an authorized Mercedes-Benz Dealership at any time up to 5,000 miles is provided at no charge.*

    The required maintenance intervals have been determined based on normal operating conditions. Any severe operating conditions may call for more frequent replacement of items such as interior filters, spark plugs, coolant, tires, etc. Checking these items regularly and bringing your vehicle in for service appointments earlier than required, if necessary, will help keep your Mercedes-Benz in top condition.

    * In accordance with or as otherwise recommended by your tire manufacturer's instructions. Rotation applies only to vehicles without staggered-width tires. Vehicles with staggered-width tires require inspection instead of rotation. Tires should be rotated/inspected at least once between each service visit. See your Service Manager for details regarding your vehicle's tires.

    Your Mercedes-Benz Maintenance Booklet specifies exactly what services your Mercedes-Benz technician will perform at each routine service visit.

    Mercedes-Benz Star Service Pre-Paid Maintenance
    A smart decision now. No surprises later.
    It's the simple and convenient way to prepay for required services, so you'll know that critical maintenance needs are taken care of right from the start.

    Mercedes-Benz Star Service Pre-Paid Maintenance allows you to "lock in" the costs for "required" services before your first service visit or 10,000 miles, whichever comes first. — And saves you money!
    • Save up to 30% versus "purchasing maintenance as you go*"
    • Potential increase in residual value if purchased with lease
    • Potential increase in resale value (you can prove you're properly maintaining your vehicle according to manufacturer's recommendations)
    • The convenience of having paid for maintenance in advance
    • Mercedes-Benz trained technicians using Genuine Mercedes-Benz Parts

    Plus, purchasing a Mercedes-Benz Star Service Pre-Paid Maintenance plan does not confine you to only one dealership for your service needs. The plan follows you, so if you require service when you're on the road — or if you relocate — your plan will be honored at any authorized participating Mercedes-Benz dealer.
    • By purchasing an affordable Mercedes-Benz Star Service Pre-Paid Maintenance plan when you purchase your vehicle, you can build the cost into your monthly payment - giving you a lot more convenience for as little as $10/month. Or you can choose to prepay upfront or in monthly installments. The plan may be purchased at any time prior to your first service visit or 10,000 miles, whichever comes first.
    • here are several plan options to choose from designed to fit your specific model and individual driving needs; 2, 3, 4 or 5 year terms, and up to 50,000 total vehicle miles.
    • If your vehicle is not eligible for the Mercedes-Benz Star Service Prepaid Maintenance ask for the Mercedes-Benz Pre-Owned Prepaid Maintenance and receive the same benefits. The basic requirements are; your vehicle is a model year 2007 or newer and that it has less than 80,000 miles. (No residualization applies)
    • Contact your dealer about program details and eligibility or call us at 1-800-FOR-MERCEDES to learn more today.

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  • MB Limited Warranty
    MB Limited Warranty
    2009 and newer Maintenance Schedules
    You invested in Mercedes-Benz. Now Mercedes-Benz has your back.

    All new Mercedes-Benz vehicles are protected by our New Vehicle Limited Warranty, covering defects in material or workmanship for 48-months or 50,000 miles, whichever comes first. For added protection, the Mercedes-Benz Extended Limited Warranty offers continued peace of mind with prolonged coverage tailored to your needs.

    To help ensure that coverage under your warranty right is never affected, it is highly recommended that you bring your Mercedes-Benz to an authorized Mercedes-Benz Dealership for all your service and repair needs, starting with regular maintenance at the intervals outlined in your Maintenance Booklet.

    Extended Limited Warranty
    The Mercedes-Benz Extended Limited Warranty offers additional protection once the original 4-year/50,000-mile New Vehicle Limited Warranty expires, with options that add an extra one, two, or three years of protection to best fit your ownership experience - up to 125,000 miles.

    And because this Extended Limited Warranty is a product fully backed by Mercedes-Benz, you can have complete confidence that it offers a premium level of coverage when compared to after market alternatives.

    Mercedes-Benz Extended Limited Warranty offers several term options so you can choose the coverage that best suits your needs. Based on your vehicle model, you may choose to extend your warranty coverage up to 1, 2, or 3 years from the original 48-month/50,000-mile New Vehicle Limited Warranty start date - up to either 75,000, 100,000 or 125,000 total miles.

    Additionally, Mercedes-Benz Extended Limited Warranty coverage may be purchased at any time prior to the expiration of your original New Vehicle Limited Warranty.* Payment options are similarly flexible: you may choose to pre-pay the entire Extended Limited Warranty amount up-front, or include the cost in your monthly financing payments. Your dealer can work with you to help determine the approach that will best fit your needs.

    With Extended Limited Warranty there's no complicated paperwork to process, no deductibles and no hassles.

    As a Mercedes-Benz Extended Limited Warranty customer, you will enjoy the uncommon level of service and care that can only be found at authorized Mercedes-Benz Dealerships. Mercedes-Benz trained service professionals can help ensure your vehicle is cared for with the superior attention to detail it deserves.

    Your vehicle - and you - will benefit from:
    • The best possible service using specially-designed Mercedes-Benz diagnostic processes and tools
    • Genuine Mercedes-Benz parts for any needed replacement or augmentation
    * Surcharge may apply if coverage is purchased 30 days after retail delivery, except in Florida, Wisconsin, and Puerto Rico. Contact your Mercedes-Benz Dealership for more details.
    Pre-Owned Limited Warranty
    With your Certified Pre-Owned Mercedes-Benz comes peace of mind because every vehicle is backed by a comprehensive Pre-Owned Vehicle Limited Warranty.

    For starters, any remaining portion of the Mercedes-Benz 4-year/50,000-mile New Vehicle Limited Warranty applies to the vehicle. After that, the Mercedes-Benz Certified Pre-Owned Limited Warranty
    provides vehicle coverage for another 12 months or up to 100,000 total accumulated miles, whichever comes first. For those Certified Pre-Owned vehicles no longer covered by the New Vehicle Warranty, the Mercedes-Benz Certified Pre-Owned Limited Warranty takes effect at the time of delivery. 

    This coverage extends to include most of the major components of engine and powertrain, steering, suspension, brakes (excluding wear of discs and pads), electrical system, climate control system, and more. For specific coverage, please see your Mercedes-Benz Dealer for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty. 

    Parts Limited Warranty
    When you choose Genuine Mercedes-Benz Parts, you enjoy the reassurance that comes with our Parts Warranty:
    • 12-months, unlimited mileage
    • 24-months or 24,000 miles for transmissions
    • 48-months or 50,000 miles for engine and long blocks (same coverage as for a new Mercedes-Benz)

    See your Mercedes-Benz Retailer for more on the Mercedes-Benz Spare Parts Limited Warranty.*

    * The Mercedes-Benz Spare Parts and Over-The-Counter Parts Warranty covers only Genuine Mercedes-Benz Parts originally purchased from an authorized Mercedes-Benz Dealership. The labor to remove and reinstall the part is included under the warranty if the repair was performed by an authorized Mercedes-Benz Dealership.
  • Service & Repairs
    Service & Repairs
    World-class vehicles, customers, and service.
    With Mercedes-Benz trained technicians using the most up-to-date product knowledge and technology - and Genuine Mercedes-Benz Parts designed to fit your vehicle perfectly - you can be sure you're getting exactly the service you and your Mercedes-Benz deserve.

    Whether it's your regular maintenance checkup or an unexpected repair, bringing your vehicle to an authorized Mercedes-Benz Dealership ensures it's in the hands of the people who know it best.

    Why Mercedes-Benz Service?
    We made your Mercedes-Benz the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why we offer Mercedes-Benz Service and Repair, so you have access to the latest specialized technology and precise analysis from Mercedes-Benz trained technicians who undergo regular, frequent training so they're always up-to-date on every component of your vehicle.

    By bringing your Mercedes-Benz vehicle to a Mercedes-Benz Dealer for all your service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other - for every single mile of your lease or ownership.

    You can also benefit from:
    • The confidence of knowing your car is properly maintained for maximum safety
    • Genuine Mercedes-Benz Parts for exact fit, longer life
    • Expert advice from the people who know your vehicle best
    • Building a strong relationship with dealership staff who are in tune with your vehicle's needs
    • Keeping your vehicle genuine at a lower price

    Certified Collision Centers
    When you trust your repair work to a Mercedes-Benz Certified Collision Center, you'll enjoy the confidence and peace of mind that your Mercedes-Benz will leave looking as close to its pre-accident condition as possible. That's because the technicians working to restore your vehicle's appearance and performance are the people who know it best.

    All collision facilities certified by Mercedes-Benz have successfully completed an extensive audit, and have made the significant commitments to quality and service required to receive this level of recognition. This rigorous process enables Mercedes-Benz to distinguish those body shops which meet or exceed Mercedes- Benz standards for tools, equipment, facilities, repair work, and commitment to customer care (ccc).

    You can be sure that Mercedes-Benz Certified Collision Centers offer:
    • Genuine Mercedes-Benz Replacement Parts for exact fit and exceptional quality
    • Mercedes-Benz-approved equipment, including all tools, parts, and paint
    • A dedicated fixture bench developed exclusively from Mercedes-Benz blueprints so that repairs are made with assembly-line accuracy
    • Technicians with up-to-date, advanced skills and training
    • Manufacturer-approved repair methods that help ensure the structural integrity of your car is restored to pre-loss condition

    With a vehicle as unique and special as your Mercedes-Benz, why take a chance on anything less?*

    To learn more about the Mercedes-Benz Approved Collision Repair Policies please
    Disclaimer
    *While the vehicle owner may elect to have repairs (collision damage repair or paint work) performed by any automotive body repair establishment or individual, damage or malfunctions caused by body repairs not performed in accordance with Mercedes-Benz specified repair procedures or otherwise not properly performed are not covered by the Mercedes-Benz New Vehicle Limited Warranty and may cause the car to not perform as originally designed in a subsequent collision to the repaired area.
    Small Repairs
    To own a Mercedes-Benz is to take pride in its timeless design and effortless style. But regardless of the care you take in maintaining the appearance of your vehicle, sometimes damage can´t be avoided. Whether it's a rock chip, a spill, a sharp object piercing the interior, a wheel making contact with the curb, or seasonal hazards like road grime or salt attacking your rims, Mercedes-Benz has the solution.

    Your Mercedes-Benz Dealership or Certified Collision Center can offer minor repairs quickly, easily, and cost effectively, often while you wait.

    Wheels
    Few parts of your vehicle are as readily noticed as the alloy rims. Unfortunately, even the most stunning wheels are susceptible to damage.

    If winter road salt or a bump against the curb has left your rims looking less than spectacular, your Mercedes-Benz dealership or Certified Collision Facility has the technology to make the finish look just like new at a fraction of the cost of a new rim. Please note that not all wheel damage can be repaired, depending on severity.

    Sticks and Stones
    When a stone makes contact with your windshield it can create significant appearance and safety implications, especially if left untreated. To avoid replacing the entire windshield, Mercedes-Benz Dealerships and Certified Collision Centers can fix cracks and stone chips quickly using resins to seal the glass, and polish to take care of pitting.

    Keep in mind that this system is only intended to repair minor problems outside of the driver´s field of vision, and is not meant to take care of an issue that has failed a state safety inspection program. Interior Repairs Leather or MB-Tex seating, polished wood trim, aluminum accents, ceiling fabric or carpet - they're all susceptible to daily wear and tear or surface contamination.

    Minor scratches, blemishes, and other superficial damage to your vehicle´s interior can be repaired at your Mercedes-Benz Dealership or Certified Collision Facility, with the product expertise needed to determine the best repair tools and materials for the job.

    Disclaimer

    Ask your authorized Mercedes-Benz Dealership for more information about how they can help you restore your vehicle back to its original beauty.

    First Class Insurance
    Enjoy The Ultimate Protection
    You have arrived. Driving a Mercedes-Benz rewards you with an experience unlike any other. First Class Insurance is also unlike any other. It offers luxurious benefits and exclusive savings to complement your vehicle.

    As a Mercedes-Benz driver you are entitled to special reduced rates on Liberty Mutual's auto insurance through the First Class Insurance program. Take advantage of a premium program engineered to insure your Mercedes-Benz.

    Luxurious Benefits That Give You An Edge (1)
    • Special reduced rate (2)
    • Original Mercedes-Benz Replacement Parts on repairs (3)
    • New Vehicle Replacement Cost Coverage (4)
    • Towing to the nearest Mercedes-Benz dealership
    • Concierge Service
    • 12-Month guaranteed rates
    • 24-Hour Claims Services
    • 24-Hour Enhanced Roadside Assistance

    Click here to access the first class insurance website or
    Disclaimer1. Discounts available where state laws and regulations allow and may vary by state. Certain discounts apply to specific coverages only. To the extent permitted by law, applicants are individually underwritten; not all applicants may qualify. Savings will vary by state. Inquire for details.2. Discount not available to residents of Massachusetts. 3. Original Mercedes-Benz Parts available except where prohibited by state law.4. New Vehicle Replacement Cost Coverage does not apply to leased vehicles, is not available in all states; in Massachusetts this coverage does not apply to leased vehicles, motorcycles or mobile homes. Other terms and conditions apply.
    Products are offered through Daimler Insurance Agency LLC, 36455 Corporate Drive, Farmington Hills, MI 48331 (CA license number OF52987, MN License number 40015723), which is not affiliated with Liberty Mutual Insurance Company and its affiliates.

    Policies are underwritten and provided by Liberty Mutual Insurance Company and its affiliates, principal office at 175 Berkeley Street, Boston, MA.

    Mercedes-Benz Financial is a trade name used by DCFS USA LLC.

    New Vehicle Warranty
    All new Mercedes-Benz vehicles are covered by our New Vehicle Limited Warranty. It covers defects in material or workmanship for 48-months or 50,000 miles, whichever comes first. All you have to do is bring your vehicle into any authorized Mercedes-Benz Dealer, where you'll find expert technicians who know your vehicle inside and out.

    First Class Wheel and Tire Protection
    Our First Class Wheel and Tire Protection Plans ensure a smooth ride by replacing your vehicle´s wheels and tires if damaged by a covered road hazard. You may not be able to avoid every road hazard you encounter but you can avoid the resulting expense.

    You likely have a lot invested in what connects you to the road. That´s all the more reason to protect your investment against unexpected hazards the road might throw your way. With two Wheel and Tire Protection Plans to choose from - First Class Wheel and Tire and First Class Wheel and Tire Protection Plus - you can protect the wheels and tires that protect you.

    What does it cover?

    Our First Class Wheel and Tire Protection Plans cover:
    • All costs associated with replacement of wheels and tires due to a covered road hazard*
    • Covers original equipment and any replacement wheels or tires purchased during the contract period
    • No limit to the number of incidents for the term of the contract
    • Repairs completed by any authorized Mercedes-Benz dealer
    • Wheel repair for most scrapes, scratches and other cosmetic damage (Wheel and Tire Protection Plus only)

    Ask your Mercedes-Benz dealer about our First Class Wheel and Tire Protection Plans today, because after all, not all roads are created equal.

    *Road Hazards are defined as debris on a public roadway such as nails, glass, potholes, rocks, tree limbs or any other object or condition not normally found in the roadway. Road conditions (such as uneven lanes or metal plates) found in construction zones or construction sites are not considered a covered Road Hazard. Damage or accidents caused by these conditions should be reported to your automobile insurance company. Certain exclusions apply.

    Emission Parts Warranty
    The emission control system of your Mercedes-Benz vehicle is designed and built to conform to federal and state emission regulations and standards.

    Our Emission Parts Warranty ensures that your vehicle is covered for 2-years or 24,000 miles, whichever comes first, for any repairs or replacements necessary for your Mercedes-Benz to meet emission standards. In addition, specific emission-related components are covered for 8-years or 80,000 miles, whichever comes first.

    State Laws
    In California, Maine, Massachusetts, Connecticut, Rhode Island, Pennsylvania, and Vermont, Mercedes-Benz vehicles are covered for 3-years or 50,000 miles, whichever comes first, in order to meet these states' stringent anti-smog standards. In addition, certain emission-related parts are covered for 7-years or 70,000 miles, whichever comes first.