Owners Assistance - Step 1 of 2 - Enter Your Information

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Your Mercedes-Benz experience does not end when you drive your vehicle out of the showroom. Our Customer Assistance Center is open 24 hours a day, 7 days a week, to assist you.

This feature is exclusively for Mercedes-Benz owners and requires the entry of your Vehicle Identification Number (VIN), which can be found on your vehicle registration and on top of the driver's side dashboard.

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Please fill in the following fields. Fields marked with an asterisk (*) are required.

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Every vehicle has a unique Vehicle Identification Number (VIN), which is stamped onto a small metal plate and attached to the driver's side of the dash where it meets the window. The VIN can be used to track registrations, warranty claims, thefts, insurance coverage and more.

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