World-class vehicles, customers, and service.
With Mercedes-Benz trained technicians using the most up-to-date product knowledge and technology - and Genuine Mercedes-Benz Parts designed to fit your vehicle perfectly - you can be sure you're getting exactly the service you and your Mercedes-Benz deserve.
Whether it's your regular maintenance checkup or an unexpected repair, bringing your vehicle to an authorized Mercedes-Benz Dealership ensures it's in the hands of the people who know it best.
Why Mercedes-Benz Service?
We made your Mercedes-Benz the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why we offer Mercedes-Benz Service and Repair, so you have access to the latest specialized technology and precise analysis from Mercedes-Benz trained technicians who undergo regular, frequent training so they're always up-to-date on every component of your vehicle.
By bringing your Mercedes-Benz vehicle to a Mercedes-Benz Dealer for all your service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other - for every single mile of your lease or ownership.
You can also benefit from:
- The confidence of knowing your car is properly maintained for maximum safety
- Genuine Mercedes-Benz Parts for exact fit, longer life
- Expert advice from the people who know your vehicle best
- Building a strong relationship with dealership staff who are in tune with your vehicle's needs
- Keeping your vehicle genuine at a lower price
Certified Collision Centers
When you trust your repair work to a Mercedes-Benz Certified Collision Center, you'll enjoy the confidence and peace of mind that your Mercedes-Benz will leave looking as close to its pre-accident condition as possible. That's because the technicians working to restore your vehicle's appearance and performance are the people who know it best.
All collision facilities certified by Mercedes-Benz have successfully completed an extensive audit, and have made the significant commitments to quality and service required to receive this level of recognition. This rigorous process enables Mercedes-Benz to distinguish those body shops which meet or exceed Mercedes-Benz standards for tools, equipment, facilities, repair work, and commitment to customer care (ccc).
You can be sure that Mercedes-Benz Certified Collision Centers offer:
- Genuine Mercedes-Benz Replacement Parts for exact fit and exceptional quality
- Mercedes-Benz-approved equipment, including all tools, parts, and paint
- A dedicated fixture bench developed exclusively from Mercedes-Benz blueprints so that repairs are made with assembly-line accuracy
- Technicians with up-to-date, advanced skills and training
- Manufacturer-approved repair methods that help ensure the structural integrity of your car is restored to pre-loss condition
With a vehicle as unique and special as your Mercedes-Benz, why take a chance on anything less?*
To learn more about the Mercedes-Benz Approved Collision Repair Policies please
Download Approved Collision Repair Policies PDF (1)
*While the vehicle owner may elect to have repairs (collision damage repair or paint work) performed by any automotive body repair establishment or individual, damage or malfunctions caused by body repairs not performed in accordance with Mercedes-Benz specified repair procedures or otherwise not properly performed are not covered by the Mercedes-Benz New Vehicle Limited Warranty and may cause the car to not perform as originally designed in a subsequent collision to the repaired area.
To own a Mercedes-Benz is to take pride in its timeless design and effortless style. But regardless of the care you take in maintaining the appearance of your vehicle, sometimes damage can´t be avoided. Whether it's a rock chip, a spill, a sharp object piercing the interior, a wheel making contact with the curb, or seasonal hazards like road grime or salt attacking your rims, Mercedes-Benz has the solution.
Your Mercedes-Benz Dealership or Certified Collision Center can offer minor repairs quickly, easily, and cost effectively, often while you wait.
Few parts of your vehicle are as readily noticed as the alloy rims. Unfortunately, even the most stunning wheels are susceptible to damage.
If winter road salt or a bump against the curb has left your rims looking less than spectacular, your Mercedes-Benz dealership or Certified Collision Facility has the technology to make the finish look just like new at a fraction of the cost of a new rim. Please note that not all wheel damage can be repaired, depending on severity.
Sticks and Stones
When a stone makes contact with your windshield it can create significant appearance and safety implications, especially if left untreated. To avoid replacing the entire windshield, Mercedes-Benz Dealerships and Certified Collision Centers can fix cracks and stone chips quickly using resins to seal the glass, and polish to take care of pitting.
Keep in mind that this system is only intended to repair minor problems outside of the driver´s field of vision, and is not meant to take care of an issue that has failed a state safety inspection program. Interior Repairs Leather or MB-Tex seating, polished wood trim, aluminum accents, ceiling fabric or carpet - they're all susceptible to daily wear and tear or surface contamination.
Minor scratches, blemishes, and other superficial damage to your vehicle´s interior can be repaired at your Mercedes-Benz Dealership or Certified Collision Facility, with the product expertise needed to determine the best repair tools and materials for the job.
Ask your authorized Mercedes-Benz Dealership for more information about how they can help you restore your vehicle back to its original beauty.
First Class Insurance
Enjoy The Ultimate Protection
You have arrived. Driving a Mercedes-Benz rewards you with an experience unlike any other. First Class Insurance is also unlike any other. It offers luxurious benefits and exclusive savings to complement your vehicle.
As a Mercedes-Benz driver you are entitled to special reduced rates on Liberty Mutual's auto insurance through the First Class Insurance program. Take advantage of a premium program engineered to insure your Mercedes-Benz.
Luxurious Benefits That Give You An Edge (1)
- Special reduced rate (2)
- Original Mercedes-Benz Replacement Parts on repairs (3)
- New Vehicle Replacement Cost Coverage (4)
- Towing to the nearest Mercedes-Benz dealership
- Concierge Service
- 12-Month guaranteed rates
- 24-Hour Claims Services
- 24-Hour Enhanced Roadside Assistance
to access the first class insurance website or
1. Discounts available where state laws and regulations allow and may vary by state. Certain discounts apply to specific coverages only. To the extent permitted by law, applicants are individually underwritten; not all applicants may qualify. Savings will vary by state. Inquire for details.2. Discount not available to residents of Massachusetts. 3. Original Mercedes-Benz Parts available except where prohibited by state law.4. New Vehicle Replacement Cost Coverage does not apply to leased vehicles, is not available in all states; in Massachusetts this coverage does not apply to leased vehicles, motorcycles or mobile homes. Other terms and conditions apply.
Products are offered through Daimler Insurance Agency LLC, 36455 Corporate Drive, Farmington Hills, MI 48331 (CA license number OF52987, MN License number 40015723), which is not affiliated with Liberty Mutual Insurance Company and its affiliates.
Policies are underwritten and provided by Liberty Mutual Insurance Company and its affiliates, principal office at 175 Berkeley Street, Boston, MA.
Mercedes-Benz Financial is a trade name used by DCFS USA LLC.
New Vehicle Warranty
All new Mercedes-Benz vehicles are covered by our New Vehicle Limited Warranty. It covers defects in material or workmanship for 48-months or 50,000 miles, whichever comes first. All you have to do is bring your vehicle into any authorized Mercedes-Benz Dealer, where you'll find expert technicians who know your vehicle inside and out.
First Class Wheel and Tire Protection
Our First Class Wheel and Tire Protection Plans ensure a smooth ride by replacing your vehicle´s wheels and tires if damaged by a covered road hazard. You may not be able to avoid every road hazard you encounter but you can avoid the resulting expense.
You likely have a lot invested in what connects you to the road. That´s all the more reason to protect your investment against unexpected hazards the road might throw your way. With two Wheel and Tire Protection Plans to choose from - First Class Wheel and Tire and First Class Wheel and Tire Protection Plus - you can protect the wheels and tires that protect you.
What does it cover?
Our First Class Wheel and Tire Protection Plans cover:
- All costs associated with replacement of wheels and tires due to a covered road hazard*
- Covers original equipment and any replacement wheels or tires purchased during the contract period
- No limit to the number of incidents for the term of the contract
- Repairs completed by any authorized Mercedes-Benz dealer
- Wheel repair for most scrapes, scratches and other cosmetic damage (Wheel and Tire Protection Plus only)
Ask your Mercedes-Benz dealer about our First Class Wheel and Tire Protection Plans today, because after all, not all roads are created equal.
*Road Hazards are defined as debris on a public roadway such as nails, glass, potholes, rocks, tree limbs or any other object or condition not normally found in the roadway. Road conditions (such as uneven lanes or metal plates) found in construction zones or construction sites are not considered a covered Road Hazard. Damage or accidents caused by these conditions should be reported to your automobile insurance company. Certain exclusions apply.
Emission Parts Warranty
The emission control system of your Mercedes-Benz vehicle is designed and built to conform to federal and state emission regulations and standards.
Our Emission Parts Warranty ensures that your vehicle is covered for 2-years or 24,000 miles, whichever comes first, for any repairs or replacements necessary for your Mercedes-Benz to meet emission standards. In addition, specific emission-related components are covered for 8-years or 80,000 miles, whichever comes first.
In California, Maine, Massachusetts, Connecticut, Rhode Island, Pennsylvania, and Vermont, Mercedes-Benz vehicles are covered for 3-years or 50,000 miles, whichever comes first, in order to meet these states' stringent anti-smog standards. In addition, certain emission-related parts are covered for 7-years or 70,000 miles, whichever comes first.