Customer Support




Please note: the information that is available is specifically for the US vehicles/market.
For all other non US vehicle/ market information, please visit our international site at: https://www.mercedes-benz.com/en/

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Office Locations

Main Office

  • 1 Mercedes-Benz Dr.
  • Sandy Springs, GA, 30328

Customer Assistance Center

  • 1 Mercedes-Benz Dr.
  • Sandy Springs, GA, 30328

Regional Offices

  • Northeast Region
  • Morris Corporate Center 3, Bldg. D
  • 400 Interpace Parkway
  • Parsippany, NJ 07054
  • Western Region
  • 3860 North Lakewood Blvd
  • Long Beach, CA 90808
  • Central Region
  • 9399 West Higgins Avenue
  • Suite 210
  • Rosemont, IL 60018
  • Southern Region
  • 13470 International Parkway
  • Jacksonville, Fl 32218

Parts Distribution Centers

  • Carol Stream
  • 9399 West Higgins Avenue Ste.210
  • Rosemont, IL 60018
  • Fort Worth
  • 15050 Frye Road
  • Fort Worth, TX 761558
  • Fontana
  • 14613 Bar Harbor Road
  • Fontana, CA 92336
  • Robbinsville
  • 100 New Canton Way
  • Robbinsville, NJ 08691
  • Jacksonville
  • 13470 International Parkway
  • Jacksonville, FL 32218

Vehicle Preparation Center

  • Baltimore VPC
  • 2908 Childs Street
  • Baltimore, MD 21226
  • Carson VPC
  • 3860 North Lakewood Blvd
  • Long Beach, CA 90808
  • Brunswick VPC
  • 101 Jointer Creek Road
  • Colonels Island
  • Brunswick, GA 31523

Learning & Performances

  • Jacksonville
  • 13470 International Parkway
  • Jacksonville, FL 32218
  • Itasca
  • 295 Spring Lake Drive
  • Itasca, IL 601435
  • Rancho Cucamonga
  • 9571 Pittsburg Avenue
  • Rancho Cucamonga, CA 91730
  • Montvale
  • 3 Mercedes Drive
  • Montvale, NJ 07645