My favorite part of my job is getting to influence the future technologies that our customers will experience in their vehicles. Product Management is a very fast-paced and forward-looking department that works to ensure that customer expectations are met. I feel very lucky to have the chance to both experience and shape future US vehicles!
For more than a century, Mercedes-Benz has been committed to extraordinary engineering, visionary design and standard-setting innovation. Fulfilling our founder's promise to deliver "the best or nothing" requires the efforts and talents of many exceptional people. And that's why we strive to make our workplace one in which individuals feel challenged, fulfilled and able to reach their full potential. In fact, we´re proud to have been named one of Fortune magazine´s 100 Best Companies to Work For.
At Mercedes-Benz USA, we're always looking for talented, energetic and dedicated individuals. Browse available positions for all our locations across the US.Apply now
From the dealership service drive to the Mercedes-Benz Classic Center workshop,technicians keep Mercedes-Benz firing on all cylinders. Search open positions here.mercedesbenzcareers.com
Mercedes-Benz dealership employees do more than build crucial customer relationships -- they act as ambassadors of our brand every day. Look at available positions.Contact your local dealership
Let our employees tell you about working here.
Positions at Mercedes-Benz USA run the gamut, but they're always fast paced, intensive, and rewarding.READ THEIR STORIES
Why work at Mercedes Benz?
For more than a century, Mercedes-Benz has been committed to extraordinary engineering, visionary design and standard-setting innovation. Fulfilling our founder's promise to deliver "The best or nothing" requires the efforts and talents of many exceptional people. And that's why we strive to make our workplace one in which individuals feel challenged, fulfilled and able to reach their full potential. In fact, we're proud to have been named one of the FORTUNE Magazine "100 Best Companies to Work For®" list for the fifth consecutive year, and the only auto manufacturer to do so.
Corporate Communications/Public Relations
This department manages public relations and internal communications to retailers, to foster a positive news-media environment for MBUSA, Mercedes-Benz, smart USA and Sprinter products, and Mercedes-Benz, smart USA and Sprinter retailers, by cultivating relationships with key stakeholders and maintaining a positive media image.
Core areas include:
- Brand Public Relations
- Product/Technology Public Relations
- Corporate Public Relations
- Corporate Communications
Whenever Mercedes-Benz owners are in need, customer service is there, 24 hours a day/seven days a week, to answer their questions, provide solutions to problems, and offer technical and roadside assistance. Our staff of trained professionals also supports the dealer network, helping them better serve owners' needs.
Core areas include:
- Customer Assistance Center
- Parts Assistance Center
- Technical Assistance Center
- Parts Distribution Centers
Distribution & Logistics
Distribution & Logistics ensures the timely delivery of vehicles, parts, and accessories in the U.S. They arrange for transportation from Mercedes-Benz global production plants, manage national inventory, make sure that vehicles are in tiptop shape after their long voyage to the states, and allocate and distribute vehicles, parts, and accessories to Retail Centers.
Core areas include:
- Vehicle Preparation Centers
- Volume Planning
- Supply Chain Management/Inventory Management
- Import & Domestic Transportation Logistics
- Retail Distribution
Those who work in specialized technical functions are the heartbeat of MBUSA. They implement design modifications, correct any damage done during transport, and provide service assistance to the dealerships. They make sure our vehicles are ready to go to market and keep them running for years to come.
Core areas include:
- Technical Assistance Center Operations
- Vehicle Preparation Center
- Parts Assistance Center
- Warranty Evaluations
- Vehicle Test Centers
Engineering's primary functions are to ensure all Mercedes-Benz, smart and Sprinter vehicles for sale in the U.S. market meet all applicable regulations, operate as designed, and are able to be serviced by our dealerships. This includes functions such as product testing, developing service manuals, trend analysis on parts replaced under warranty, and product design modifications to specifically tailor vehicles to the U.S. market. Mercedes-Benz endeavors to do everything possible to enhance the safety of our products. That is why Engineering also investigates accidents involving Mercedes-Benz, smart and Sprinter vehicles to find out what can be done to further enhance vehicle design to increase safety.
Core areas include:
- Product Analysis
- Service Engineering
- Emissions Control
- Technical Writing
- Warranty Services
- Test Centers
- Field Technical Services
- Customer Satisfaction
- Quality Engineering Center
MBUSA recognizes that people are what make our star shine. That is why the aim of the Human Resources department is to find, recruit and retain a highly qualified, diverse workforce, while striving to offer benefits and develop a culture that make MBUSA a great place to work!
Core areas include:
- Employee Development & Organizational Design
- Compensation & Benefits
- HR Operations - Talent Acquisition and Associate Relations
Information Technology provides the network infrastructure to support the collaborative processes at MBUSA. They facilitate the work of all other departments, allowing for the quick, efficient, secure, and accurate analysis and exchange of information.
Core areas include:
- Dealer, Corporate & Customer Systems
- Vehicle Sales Systems
- Network/Web Operations
- Information Management
- Project Management
The General Counsel department carries out the legal processes necessary to affect the rights, privileges and obligations of the Company.
Marketing actively promotes positive visibility for MBUSA, and strengthens customer relationships and product and brand public perceptions. This is achieved via sporting and lifestyle events, product placement, internet marketing, relationship marketing, and advertising. Marketing also develops and manages MBUSA's current and future product development, and creates and implements targeted marketing strategies for each product as well as for the Mercedes-Benz brand in the U.S.
Core areas include:
- Product Management
- Events Marketing
- Marketing Communications
- Internet Marketing
- Relationship Marketing
- Market Research & Strategy
- smart Marketing
The MBUSA sales function primarily supports the dealer network with new and certified pre-owned sales on a national and regional level. Nationally, they develop plans, budgets, programs and policies to support the achievement of national sales objectives. Sales also works closely with the dealer network to translate national programs into tactical programs that can be implemented across a region and on the dealership level. Additionally, the corporate sales group handles fleet sales.
Core areas include:
- Sales Operations
- Regional Operations
- Pre-Owned Operations
- Retail Development
- Corporate Fleet Sales
In today's environment, effective management of resources is imperative. The finance department helps MBUSA to be responsible stewards over these resources by controlling costs, managing and mitigating risk, and ensuring that MBUSA is in compliance with legal obligations. By applying standardized best-practice methods, strategies and guidelines, it ensures transparency, comparability, and value creation.
Core areas include:
- Profit Planning & Financial Reporting
- Corporate Finance, Controlling & Risk
- Corporate Treasury
- Tax Administration
Learning and Performance
MBUSA offers learning and performance resources to staff that enable them to stay on the cusp of technology, refine their existing skills, and develop and grow both professionally and personally.
Core areas include:
- Corporate training
- Retail Training
Life at MBUSA
The major focus of MBUSA's Diversity and Inclusion strategy is building the sustainability of diversity as part of MBUSA's business strategy and developing diversity and inclusion as a competitive business advantage, which for MBUSA continues to be compelling. Underlying this is the assumption that the business case for diversity and inclusion is based on the realization that changing demographics and increased buying power of the diverse and multicultural segments of the marketplace are happening now.
MBUSA defines "Diversity" in a broad and inclusive manner. MBUSA believes diversity encompasses understanding and valuing the differences that all of us exhibit. These differences go beyond ethnicity, race, gender, physical ability, age, sexual orientation and religion, to include national origin, education, differences in work experience, personalities, lifestyles, cultural background, and countless other factors.
Inclusion is defined by MBUSA as the opportunity for all people to equally and fully engage. MBUSA believes an inclusive corporate culture is one in which all people feel comfortable and respected regardless of individual differences and characteristics.
MBUSA engages associates at all levels in internal and external diversity events and activities, which allows for the introduction of a fresh perspective and new ways of thinking. Additionally, it promotes the Brand as an active supporter of key Diversity Organizations through the presence and participation of MBUSA associates. For the associates, attendance and participation provides opportunities to represent the Brand, acquire knowledge and interact with members of diversity organizations, many of whom are existing or prospective customers.
MBUSA is committed to recruiting, identifying, developing, retaining and promoting people from all backgrounds, experiences and cultures. Diversity represents more than just immutable physical characteristics; diversity means different ways of thinking.
Accordingly, we participate in career fairs and recruiting platforms associated with external diversity organizations, which include the Society of Women Engineers, the National Society of Black Engineers, the Association of Latinos in Finance and Accounting and Ascend Pan Asian Leaders.
Strategic objectives are to ensure:
- Diversity and inclusion are embedded in MBUSA's corporate culture
- A diverse workforce with respect to recruitment, retention, development and promotion
- Learning and Performance activities include diversity and inclusion content
- Marketing activities reflect the diversity demographics of our customers
- Purchasing activities that encompass diverse suppliers
- A dealer network that leverages the diverse demographics of our customers
Organizations we sponsor:
MBUSA supports a variety of national and local Diversity organizations and events through sponsorship and participation in conferences, conventions, awards events and other activities. MBUSA's presence at these events underscores our commitment to support organizations that champion diversity and inclusion. Furthermore, our participation provides opportunities for associates to learn about and engage in diversity and inclusion issues and maintain brand exposure to key diverse demographics.
Some of these organizations include:
- The Association of Latino Professionals in Finance and Accounting
- The National Asian Pacific American Bar Association
- Lambda Legal
- The National Association of Minority Automobile Dealers
- The Martin Luther King, Jr. Center for Non-Violent Social Change
- Women's Automotive Association International
- Thurgood Marshall College Fund
- The Rainbow/PUSH Coalition Automotive and Wall Street Projects
- Society of Women Engineers
- Ascend Pan-Asian Leaders
- Asian American Legal Defense and Education Fund
- NAACP Legal Defense Fund
Awards and Recognition:
MBUSA receives recognition for its dedication to diversity and inclusion practices as well as its support of diversity organizations, their missions and goals. Below are a few examples of the awards and recognition received:
- New York City Anti-Violence Project (AVP) honored MBUSA with a Courage Award in recognition of MBUSA's support of the LGBT community
- National Association of Minority Automobile Dealers awarded Norma J. Ross (Dealer Principal, Bob Ross Buick-GMC & Ross Motor Cars Mercedes-Benz) with the Woman of the Year Award
- New Jersey Chapter of the Thurgood Marshall College Fund honored Tommy Shi, Diversity and Inclusion Officer, with an Award of Excellence
For more information regarding Diversity and Inclusion at MBUSA, please contact:
Tommy Shi, Diversity and Inclusion Officer
We believe that dedication to work shouldn't require major sacrifices in other aspects of life. Learn how we provide a host of benefits meant to help maintain your equilibrium.
Flexible work arrangements: Based on the individual needs of the associates and their department, options for flexible work arrangements are available including:
- Compressed work week
- Altered working hours
- In addition, we have Summer Hours for all associates from Memorial Day through Labor Day. 8:30am-5:00pm Monday through Thursday and 8:30am-2:30pm on Fridays.
On-site Fitness Center: The fitness center includes cardio (treadmills, ellipticals, bikes), weight training equipment, and free weights. The fitness center offers a variety of classes before work, during lunch, and after work. Classes include spinning, yoga, Pilates, and circuit training. It has two full-time trainers on staff plus a massage therapist on Mondays and additional staff that come to teach classes. Reimbursement option is available for employees who prefer to work out elsewhere.
Concierge Service: 24/7 concierge service that can do everything from book a restaurant for dinner to plan your next vacation. Absolutely free to all associates.
Employee Assistance Program (EAP): The Employee Assistance Program consists of "Associate Assistance", "Child Care Assistance", and "Adult Care Assistance". This program is an absolutely free and confidential service available to all our associates as well as their families and can be accessed via a toll-free number or though the web.
Also: Dry cleaning service, car washing service, onsite vendor fairs, credit union, and associate discounts.
Between big product launches, global town halls and the occasional picnic, we work to foster a sense of community in every corner of the company, in every corner of the globe.
- Product launch parties/special events
- Promotional events, sporting events, movie events
- Holiday party and associate picnic
- Recognition and Rewards
- Bimonthly employee newsletter: includes news on products, events, employees, and HR topics
- Product evaluation opportunities
- Monthly Town Hall Meetings: hosted by the CEO and live broadcast to all remote locations.
There's no better endorsement of the quality of a working environment than the testimonials of employees themselves. Here are a few from Mercedes-Benz USA employees across the country.
There are two main things. First, the variety; it really is a role where you can learn something new each day since it touches so many different areas within MBUSA. From sales and distribution, to product, marketing, advertising, customer satisfaction, facilities and more, each day brings something different.
Second, it is a role where I feel as if I can help people and affect change. It is extremely rewarding to see a dealer implement a suggestion and then see the desired positive results.
My last manager called me "Mr. MBUSA" due to my somewhat obsessive dedication and verve for all things Mercedes. I am always watching over our systems, day and night. I have written dozens of monitoring programs to check on the hardware and software to make sure everything´s running properly, and I´ll connect in from anywhere at any time to fix issues, most of the time before anyone even notices anything is going wrong. It is because of my pride in the company that I work so hard.
Besides being able to drive the best products in the world, what makes me proud to work at MBUSA is how the organization treats its employees. Employees feel a sense of value and pride, not only for the job they perform but for who they are as individuals. It´s like we´re one big family.
Being such an innovative company, we are always searching for new technologies and methods to provide a superior vehicle. As the Environmental Compliance Engineer, this means constantly being up-to-date and compliant with all governmental regulations, and there are many, many regulations!
Continuously being a process improvement leader, repeatedly making efficiency improvements in a very mature facility. Inspiring individuals through my leadership to always be the best at what they do and strive to achieve "stretch goals".
In my short time with the company, it is clear to me why MBUSA is among Fortune Magazine´s "100 Best Companies to Work For". This is a highly respected company that values their employees and the contributions they make.
I love anything that has to do with bicycles. I have been an avid mountain bike rider for years. I recently ventured into the road bike realm. Both are fun, depending on the landscape! I also like to work on bicycles, making general repairs and adjustments. I like to play tennis (although I always have been and always will be a neophyte) and follow the different tennis pro opens. I also like the game of baseball. Although I haven´t played in a long time, I like to watch games and enjoy learning about the history of the game. In the summer, I enjoy gardening, specifically growing cucumbers to make pickles.
Physical fitness is a top priority in my life. I spend my time after work at the gym lifting weights and running miles on the track at my local high school. I am also a musician. I enjoy playing the piano, guitar, and drums. My singing isn´t bad either.
Mercedes-Benz recognizes that both employees and their performance are critical to the success of the organization and play a vital role in the achievement of our goals. Accomplishments are recognized and rewarded through a compensation program that is designed to be both flexible and highly competitive.
Here are just some of the benefits that make MBUSA an amazing place to work:
- Medical, dental, and vision plans
- Short- and long-term disability and salary continuation
- Life insurance/AD&D
- Spouse and child life insurance
- Auto/home/pet insurance
- Same sex domestic partner benefits
- Flexible spending accounts
- 401(k) with $0.75 per dollar match up to 8%
- Annual bonus for all associates
- Wedding/moving day off
- Birth/adoption day off
- 15 total holidays and floaters
MBUSA, LLC firmly believes that simply getting talented people in the door is not enough. Our commitment to development is demonstrated by our own in-house Human Resources Development and Learning & Performance organizations and through the various formal and informal programs that support all levels of associates professionally and personally.
In addition to the variety of tools and resources MBUSA employs, such as:
- Individual Development Plans along with goals built into the Performance Management process
- Voluntary, confidential 360 degree feedback surveys
- Formal Succession Planning
- Formal and Informal Mentoring and Coaching
- Tuition Assistance
Our Human Resources Department champions the following programs:
Internship/Co-Operative Education Program: Through target institutions, Juniors and Seniors with above average grades can gain valuable work experience while completing their studies. Intern assignments span from 2 - 6 months and are offered in various business areas (Sales, Marketing, Product Management, Finance, Human Resources, IT, etc.) throughout the company.
Leadership Development Programs: We promote development to associates in all phases of their career with our formal leadership programs. Whether you are an aspiring professionals, new manager, experienced manager and/or strategic thinker, there is potential to participate in the Emerging Leader and Frontline Leader Development Programs as well as the Advance Leadership Development Program for managers and our Leadership Summit for the senior managers. Our Strategic Leadership Forum, also call upon experienced leaders to help create the company´s vision and guide its direction for the future.
You can also take advantage of the extensive training resources offered through our MBUSA Learning and Performance Department which supports associate development in a variety of ways including on-the-job opportunities, facilitated training and education (such as in-house or off-site seminars, workshops, etc.) as well as by encouraging self-directed learning through reading, audio books and by providing the convenience of computer based e-Learning Programs.
Frequently Asked Questions
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Internships are offered at all MBUSA facilities including our corporate offices located in Montvale, New Jersey and our regional offices throughout the United States.
In general we´re looking for students who are enrolled in a university or college. Furthermore, proficiency in the MS Office Suite is required.
Domestic interns should have at least a GPA of 3.0 and be available to work 20 hours per week or more. International interns should be available for at least three months, but a six month time commitment is preferred.
We advise international students to apply at least three months prior to the start date of the internship due to the visa process.
* From FORTUNE® Magazine, February 3, 2014 © 2014 Time Inc. FORTUNE and "100 Best Companies to Work For®" are registered trademarks of Time Inc. and are used under License. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, Mercedes-Benz USA.