Corporate Communications/Public Relations
This department manages public relations and internal communications to retailers, to foster a positive news-media environment for MBUSA, Mercedes-Benz, smart USA and Sprinter products, and Mercedes-Benz, smart USA and Sprinter retailers, by cultivating relationships with key stakeholders and maintaining a positive media image.
Core areas include:
- Brand Public Relations
- Product/Technology Public Relations
- Corporate Public Relations
- Corporate Communications
Customer Service
Whenever Mercedes-Benz owners are in need, customer service is there, 24 hours a day/seven days a week, to answer their questions, provide solutions to problems, and offer technical and roadside assistance. Our staff of trained professionals also supports the dealer network, helping them better serve owners' needs.
Core areas include:
- Customer Assistance Center
- Parts Assistance Center
- Technical Assistance Center
- Parts Distribution Centers
Distribution & Logistics
Distribution & Logistics ensures the timely delivery of vehicles, parts, and accessories in the U.S. They arrange for transportation from Mercedes-Benz global production plants, manage national inventory, make sure that vehicles are in tiptop shape after their long voyage to the states, and allocate and distribute vehicles, parts, and accessories to Retail Centers.
Core areas include:
- Vehicle Preparation Centers
- Volume Planning
- Supply Chain Management/Inventory Management
- Import & Domestic Transportation Logistics
- Retail Distribution
Specialized Technical
Those who work in specialized technical functions are the heartbeat of MBUSA. They implement design modifications, correct any damage done during transport, and provide service assistance to the dealerships. They make sure our vehicles are ready to go to market and keep them running for years to come.
Core areas include:
- Technical Assistance Center Operations
- Vehicle Preparation Center
- Parts Assistance Center
- Warranty Evaluations
- Vehicle Test Centers
Engineering
Engineering's primary functions are to ensure all Mercedes-Benz, smart and Sprinter vehicles for sale in the U.S. market meet all applicable regulations, operate as designed, and are able to be serviced by our dealerships. This includes functions such as product testing, developing service manuals, trend analysis on parts replaced under warranty, and product design modifications to specifically tailor vehicles to the U.S. market. Mercedes-Benz endeavors to do everything possible to enhance the safety of our products. That is why Engineering also investigates accidents involving Mercedes-Benz, smart and Sprinter vehicles to find out what can be done to further enhance vehicle design to increase safety.
Core areas include:
- Product Analysis
- Service Engineering
- Emissions Control
- Technical Writing
- Warranty Services
- Test Centers
- Field Technical Services
- Customer Satisfaction
- Quality Engineering Center
Human Resources
MBUSA recognizes that people are what make our star shine. That is why the aim of the Human Resources department is to find, recruit and retain a highly qualified, diverse workforce, while striving to offer benefits and develop a culture that make MBUSA a great place to work!
Core areas include:
- Employee Development & Organizational Design
- Compensation & Benefits
- HR Operations - Talent Acquisition and Associate Relations
Information Technology
Information Technology provides the network infrastructure to support the collaborative processes at MBUSA. They facilitate the work of all other departments, allowing for the quick, efficient, secure, and accurate analysis and exchange of information.
Core areas include:
- Dealer, Corporate & Customer Systems
- Vehicle Sales Systems
- Network/Web Operations
- Information Management
- Project Management
- HRIS
General Counsel
The General Counsel department carries out the legal processes necessary to affect the rights, privileges and obligations of the Company.
Marketing
Marketing actively promotes positive visibility for MBUSA, and strengthens customer relationships and product and brand public perceptions. This is achieved via sporting and lifestyle events, product placement, internet marketing, relationship marketing, and advertising. Marketing also develops and manages MBUSA's current and future product development, and creates and implements targeted marketing strategies for each product as well as for the Mercedes-Benz brand in the U.S.
Core areas include:
- Product Management
- Events Marketing
- Marketing Communications
- Internet Marketing
- Relationship Marketing
- Market Research & Strategy
- smart Marketing
Sales
The MBUSA sales function primarily supports the dealer network with new and certified pre-owned sales on a national and regional level. Nationally, they develop plans, budgets, programs and policies to support the achievement of national sales objectives. Sales also works closely with the dealer network to translate national programs into tactical programs that can be implemented across a region and on the dealership level. Additionally, the corporate sales group handles fleet sales.
Core areas include:
- Sales Operations
- Regional Operations
- Pre-Owned Operations
- Retail Development
- Corporate Fleet Sales
- Remarketing
Finance
In today's environment, effective management of resources is imperative. The finance department helps MBUSA to be responsible stewards over these resources by controlling costs, managing and mitigating risk, and ensuring that MBUSA is in compliance with legal obligations. By applying standardized best-practice methods, strategies and guidelines, it ensures transparency, comparability, and value creation.
Core areas include:
- Profit Planning & Financial Reporting
- Corporate Finance, Controlling & Risk
- Corporate Treasury
- Tax Administration
- Purchasing
- Payroll
Learning and Performance
MBUSA offers learning and performance resources to staff that enable them to stay on the cusp of technology, refine their existing skills, and develop and grow both professionally and personally.
Core areas include:
- Corporate training
- Retail Training
The major focus of MBUSA's Diversity and Inclusion strategy is building the sustainability of diversity as part of MBUSA's business strategy and developing diversity and inclusion as a competitive business advantage, which for MBUSA continues to be compelling. Underlying this is the assumption that the business case for diversity and inclusion is based on the realization that changing demographics and increased buying power of the diverse and multicultural segments of the marketplace are happening now.
We believe that dedication to work shouldn't require major sacrifices in other aspects of life. Learn how we provide a host of benefits meant to help maintain your equilibrium.
My favorite part of my job is getting to influence the future technologies that our customers will experience in their vehicles. Product Management is a very fast-paced and forward-looking department that works to ensure that customer expectations are met. I feel very lucky to have the chance to both experience and shape future US vehicles!
Mercedes-Benz recognizes that both employees and their performance are critical to the success of the organization and play a vital role in the achievement of our goals. Accomplishments are recognized and rewarded through a compensation program that is designed to be both flexible and highly competitive.
