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Customer Assistance

Customer Support

From popular topics to specific vehicle-related questions, our resources and representatives are here to help.

Frequently Asked Questions

Vehicle Resources

To find out whether your vehicle is involved in a recall Simply enter your 17-digit Vehicle Identification Number (VIN) on the recall information page - https://www.mbusa.com/en/recall

This will provide the most complete and up-to-date information on current or previous recalls.

Contact your Local Authorized dealership to schedule a repair.

Get to know the features and capabilities of your Mercedes-Benz with our "How-To" videos.

https://www.mbusa.com/en/owners/videos

FAQs related to our electric vehicles can be found here:

https://www.mbusa.com/en/electric-cars-faq

To obtain radio code for 1990 -2002 vehicles you can:

You can visit your local authorized Mercedes-Benz dealer.

Contact our Customer Care Center at 1-800-FOR-MERCEDES (1-800-367-6372) with your Vehicle Identification Number (VIN)

Any issues with Code provided will need to be checked by Dealership Service department.

Note: For vehicles older than MY1990 please check with local dealership for other options, as these codes may no longer be available.

Note: 2003 and newer vehicles do not use radio code

Find a Dealer https://www.mbusa.com/en/dealers/searchLocation-ChIJOwg_06VPwokRYv534QaPC8g/searchByType-place/filter-mbdealer

Service & Maintenance

Whether leasing or financing, you will enjoy first class protection for your Mercedes-Benz with our collection of vehicle maintenance products. Information on Warranty & Maintenance Coverage plans can be found here:

https://www.mbusa.com/en/owners/service-maintenance/prepaid

Mercedes-Benz USA only recommends using the octane rating listed in the Operator's Manual and fuel filler flap (minimum rating of 91 octane)..

Your Mercedes-Benz is made up of thousands of parts, all working in unison to deliver quality performance, comfort and safety. See how to properly maintain it at every leg of the journey, and keep it running like new for years to come.

https://www.mbusa.com/en/owners/service-maintenance

Information on recommended tires including pricing and availability can be found here:

https://www.mbusatirecenter.com/

The tire pressure table is on the inside of the fuel filler flap. The tire pressure table shows the recommended tire pressure for all tires approved for this vehicle. The recommended tire pressures are valid for cold tires under various operating conditions according to the load and/or speed of the vehicle. If one or more tire sizes precede a tire pressure, the following tire pressure information is only valid for those tire sizes and their respective load condition. The load conditions "partially laden" and "fully laden" are defined in the table for different numbers of passengers and amounts of luggage.

Connected Car Services

Information on features, services, and support can be found here:

https://www.mbusa.com/en/mercedes-benz-app

Helpful Resources

Owners Support

Owners Support

From manuals to navigation updates, get everything you need for a successful ownership experience.

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How-to Videos

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Watch helpful how-to videos on topics like garage-door pairing, Bluetooth pairing and more.

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Service & Maintenance

Service & Maintenance

Learn the ins and outs of servicing and maintaining your Mercedes-Benz vehicle.

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Mercedes-Benz app

Mercedes-Benz app

See how to set up your connected car services and access these features in our mobile app.

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Extended Limited Warranty

Extended Limited Warranty

Discover the benefits of an Extended Limited Warranty, including coverage and availability.

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Recall Information

Recall Information

See if your vehicle has any ongoing recalls, and learn about the appropriate next steps.

See the Latest Recalls

Contact Information

Roadside Assistance

In the event of an emergency, get immediate assistance 24 hours a day, 7 days a week

(US) 1-800-367-6372 

(CAN) 1-800-222-0100

Connected Car Services

For setup and assistance with connected vehicle services, contact our Customer Care Center.

(US) 1-800-367-6372

(CAN) 1-800-222-0100

Customer Care

For general assistance with your vehicle or account, contact us Mon-Fri, 9 am- 9 pm (ET)

(US) 1-800-367-6372 

(CAN) 1-800-222-0100

Corporate Headquarters

Main Office - Customer Assistance Office
1 Mercedes-Benz Dr.
Sandy Springs, GA, 30328

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If you’re thinking about your next Mercedes-Benz, our special offers are a great place to start, with ongoing offers across the lineup.

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