Mercedes me (USA)

4.1
8.04K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Designed for owners with model year 2017 and 2018 vehicles. The Mercedes me app lets you manage your vehicle on-the-go with features that allow you to:

Start the engine
Lock or unlock the doors
Locate and monitor your vehicle
Send an address to your navigation
Activate the horn and lights
Access your vehicle on Apple Watch
Contact your preferred service or sales dealer
View manuals and how-to videos
View recently activity and get notified of updates and offers
Get help from a Product Concierge
Access Roadside Assistance
Discover exclusive perks at partner resorts
See the latest news from Mercedes-Benz

*Features are subject to vehicle hardware and network coverage. Select model year 2018 GLE and C-Class vehicles are equipped with Mercedes me connect services. Model year 2019 and newer vehicles are equipped with Mercedes me connect services. Check with your dealer for details.
Updated on
Jan 24, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Messages
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
7.76K reviews
A Google user
January 24, 2019
I've had this app for a year now. It took forever just to get it validated for my car in the beginning and it hardly ever works. I can't even get the app to open most of the time much less get remote start to work when it does. It's embarrassing to have a luxury car that cannot reliably provide a common feature found in almost all other mainstream brands, including economy cars. Mercedes should be ashamed to have even published this (lack of) technology for market use.
19 people found this review helpful
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A Google user
February 12, 2020
Works Sometimes! I just spent 45 mins on the phone with a representative trying to troubleshoot why the app wouldn't start my vehicle. She had me to uninstall the app and try it again. Still didn't work, so now a ticket has been sent to the senior department. Not sure what's next, but I'd be better off with an old regular remote start keyfob that may work better. Geesh!! I spent all this money on a car and can't even remote start it
27 people found this review helpful
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A Google user
December 12, 2018
The App never remotely starts the engine at first try. I have to "stop the engine" then re-trigger the remote start process every single time. This spring, it actually worked a few times after an update. Alas, after this recent update, it fails every time at first try. The car is great, but the App is lousy. I wouldn't use it, if it's not because we are in the middle of December.
19 people found this review helpful
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What's new

We are continually working on improving the Mercedes me App through regular app updates. This update encompasses the following changes: 
- Security improvements
- Bug fixes