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    • <i>Mercedes me</i>

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Customer Assistance

Customer Support

From popular topics to specific vehicle-related questions, our resources and representatives are here to help.

Frequently Asked Questions

Service & Maintenance

Mercedes-Benz gasoline engines require the use of premium unleaded gasoline (91 octane or higher).For additional information about fuel for your Mercedes-Benz, please refer to your Operator's Manual. A pdf version of the manual can be downloaded from the Owners Support page.

Depending on the model year of the vehicle, Mercedes-Benz diesel engines require the use of either diesel grades 1–D and 2-D or ultra-low sulfur diesel fuel (15 ppm sulfur maximum).Older diesel vehicles can use the new Ultra Low Sulfur Diesel Fuels (ULSDF).

Also, currently there are no fuel additives approved by our factory or MBUSA for diesel fuel vehicles.For additional information about the particular diesel fuel requirements for your Mercedes-Benz, please refer to your Operator's Manual. A PDF version of the manual can be downloaded from the Owners Support page.

Your optimal tire pressure is listed on the inside of the fuel door. These tire pressure values will ensure the best ride comfort, fuel economy and longevity of your tires.Pressures should be checked and corrected in the morning before the vehicle has been driven and the tires are cold. Too much tire pressure will result in a hard ride.

There are a few factors that might cause the tire pressure warning to illuminate, one of which is a leaking tire. It is normal for a properly functioning tire to lose air pressure over time. There are a couple of reasons for this: (1) air can diffuse through a tire at a rate of 1-2 psi per month, (2) a tire typically loses 1-2 psi of pressure for every 10-degree (Fahrenheit) drop in ambient temperature. When your tires are warm, whether from driving or being in an enclosed garage, their pressure will be significantly higher than after the vehicle has been parked outside on a cold winter day. This change alone could trigger the Tire Pressure Monitoring System (TPMS) warning lamp.

The recommended inflation pressure listed in your vehicle's Operator's Manual or on the label inside the fuel door is a "cold" pressure, meaning the car has been parked outside in ambient temperature conditions for at least an hour and driven less than one mile since being parked. Mercedes-Benz recommends you check your tire pressure with a high-quality gauge (accurate to 1 psi) at least once per month and not to wait for the TPMS indicator to illuminate.

See your Operator's Manual for information about resetting your vehicle's TPMS after correcting pressures, rotating or replacing your tires.

The Mercedes-Benz Extended Limited Warranty can be purchased through any authorized Mercedes-Benz dealership (restrictions and limitations apply).A surcharge will be added to the Manufacturer's Suggested Retail Price if purchased after 30 days from the new-vehicle warranty start date.

Please contact your dealer for pricing and details, or learn more on the Extended Limited Warranty page.

Vehicle Resources

To find a list of compatible Bluetooth phones or instructions on pairing an existing phone, please visit our Bluetooth Connectivity Website. This site lists all phones which have been tested and approved by Mercedes-Benz to perform at an optimal level in your vehicle as well as other multimedia information. Please note that unapproved mobile phones (phones that are not listed) may or may not function with your vehicle. More specifically, connectivity and performance with your vehicle cannot be assured.

If you have any additional questions, please call 1-800-367-6372 (1-800-222-0100) or contact your local authorized Mercedes-Benz dealership.

To obtain your radio code, please contact our Customer Assistance Center at 1-800-367-6372 (1-800-222-0100), and have your Vehicle Identification Number (VIN) handy. Your VIN is a 17-digit number located on the inside of the driver’s side door (where the door latches when closed), or on the corner of the dashboard where it meets the windshield.

To find out whether your vehicle is involved in a recall or other campaign, please visit our Recall Information page. If your vehicle is involved in a recall,please contact your preferred authorized Mercedes-Benz dealer to schedule an appointment at your earliest convenience.

Connected Car Services

When a COMAND unit is installed into a vehicle (whether during production or as a replacement) it is equipped with a PIN. This PIN will be associated to the VIN and relies on the communication network within the vehicle for validation. The network check from COMAND is performed at startup, and if the internal vehicle network is not detected, "Anti-Theft protection active" will be displayed.

It is important to note that this message is NOT related to the vehicle's Anti-Theft alarm.To temporarily remove the message and resume operation of the COMAND unit, press and hold down the COMAND power button for about ten seconds, or restart your vehicle.

Please note that these are temporary solutions. We recommend visiting an authorized Mercedes-Benz dealership to have this situation permanently resolved.

To utilize your connected car services, download the Mercedes me and Mercedes me connect apps on your phone. Then follow the on-screen instructions to pair your vehicle and access your services. Depending on yourmodel, certain services will be available within each of these apps.

Please note that Mercedes me connect services (which includes features like Remote Start, Lock/Unlock and more for 2019 and newer vehicles) must be activated in-person by an authorized Mercedes-Benz dealer. This can be doneduring the purchase process or by bringing your vehicle into the dealership at any point after. For more information, visit the Mercedes me connect page.

For help upgrading, changing or canceling your mbrace account, please call the Mercedes-Benz mbrace Response Center toll free at 1-866-990-9007.

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Helpful Resources

Owners Support

Owners Support

From manuals to navigation updates, get everything you need for a successful ownership experience.

View Owner’s Resources
How-to Videos

How-to Videos

Watch helpful how-to videos on topics like garage-door pairing, Bluetooth pairing and more.

Browse Videos
Service & Maintenance

Service & Maintenance

Learn the ins and outs of servicing and maintaining your Mercedes-Benz vehicle.

View Service Resources
Mercedes me connect

Mercedes me connect

See how to set up your connected car services and access these features in our mobile app.

Explore Connected Car Services
Extended Limited Warranty

Extended Limited Warranty

Discover the benefits of an Extended Limited Warranty, including coverage and availability.

Get Additional Protection
Recall Information

Recall Information

See if your vehicle has any ongoing recalls, and learn about the appropriate next steps.

See the Latest Recalls

Contact Information

Roadside Assistance

In the event of an emergency, get immediate assistance 24 hours a day, 7 days a week

1-800-367-6372

1-800-222-0100

Connected Car Services

For setup and assistance with connected vehicle services, contact our Customer Assistance Center.

1-800-367-6372

1-800-222-0100

Customer Care

For general assistance with your vehicle or account, contact us Mon-Fri, 9 am- 9 pm (ET)

1-800-367-6372

1-800-222-0100

Corporate Offices

Main Office - Customer Assistance Office
1 Mercedes-Benz Dr.
Sandy Springs, GA, 30328

Northeast Region
Morris Corporate Center 3, Bldg. D
400 Interpace Parkway
Parsippany, NJ 07054

Western Region
3860 North Lakewood Blvd
Long Beach, CA 90808

Central Region
9399 West Higgins Avenue
Suite 210

Rosemont, IL 60018

Southern Region
13470 International Parkway
Jacksonville, Fl 32218

Parts Distribution Centers

Carol Stream
9399 West Higgins Avenue Ste.210
Rosemont, IL 60018

Fort Worth
15050 Frye Road
Fort Worth, TX 761558

Fontana
14613 Bar Harbor Road
Fontana, CA 92336

Robbinsville
100 New Canton Way
Robbinsville, NJ 08691

Jacksonville
13470 International Parkway
Jacksonville, FL 32218

Vehicle Preparation Center

Baltimore VPC
2908 Childs Street
Baltimore, MD 21226

Carson VPC
3860 North Lakewood Blvd
Long Beach, CA 90808

Brunswick VPC
101 Jointer Creek Road
Colonels Island
Brunswick, GA 31523

Learning & Performances

Jacksonville
13470 International Parkway
Jacksonville, FL 32218

Itasca
295 Spring Lake Drive
Itasca, IL 601435

Rancho Cucamonga
9571 Pittsburg Avenue
Rancho Cucamonga, CA 91730

Montvale
3 Mercedes Drive
Montvale, NJ 07645

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*

Base MSRP excludes transportation and handling charges, destination charges, taxes, title, registration, preparation and documentary fees, tags, labor and installation charges, insurance, and optional equipment, products, packages and accessories. Actual vehicle price may vary by Dealer.

MBFS NMLS #2546

**

Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.

†

EPA estimated fuel economy. Compare the estimated mpg to the estimated mpg of other vehicles. You may get different mileage depending on how fast you drive, weather conditions and trip length. Your actual highway mileage will probably be less than the highway estimate.

‡

With optional trailer hitch. Read Operator’s Manual before towing. In some states, aftermarket trailer brakes are required. See dealer for details.

1

Vehicle may not be exactly as shown.

2

As a concept car, the designs, features, etc. are subject to change.

The actual purchase price of the vehicle is subject to change by the dealer and may vary based on location of the Dealer and customer, inventory levels, vehicle features and available discounts and rebates. The Online Price excludes taxes and/or fees resulting from the sale of the vehicle, including, but not limited to destination charges, labor, title, license and installation charges.