mbrace Privacy Notice
Effective: November 16, 2009
VTI and MBUSA will share with each other, and with their affiliates and service providers, the information obtained from you or from your vehicle, or derived from your use of mbrace.
VTI, MBUSA and their affiliates and service providers will use such information to provide the mbrace service to you and to occupants of your vehicle.
VTI, MBUSA and their affiliates and service providers may also use and disclose such information to provide other services or offerings to you, and for other unrelated purposes.
1. WHY WE COLLECT INFORMATION AND WHAT WE COLLECT OR RECORD
Our primary goal in collecting personal information is to facilitate the provision of mbrace services. Providing both convenience services as well as safety and security services, including emergency crash notification, airbag deployment notification and stolen vehicle location services, involves a commercial relationship between you and us, and we and our service partners require certain personal information. For example:
To receive the mbrace service, you must provide certain information in connection with the activation of your account and agreement to the Terms of Service, including your contact information (such as your name, address, email and emergency contact), your billing information, a credit card number, information about the purchase or lease of your Mercedes-Benz vehicle (the "Vehicle") and various other information.
Additionally, to provide the mbrace services, we may collect various information about your Vehicle including but not limited to the following:
We may collect information concerning your Vehicle's operation, performance and feature utilization to enable MBUSA to, among other things, improve its products and services. Such information may include, but not be limited to, diagnostic trouble codes, maintenance conditions such as tire pressure and fuel economy.
We may also collect information about accidents involving your Vehicle, such as whether air bags deployed to notify emergency personnel, and for other services for which you've subscribed.
We will not regularly or continuously monitor or track the location of your Vehicle or estimate its speed unless such information is specifically required for a service for which you've subscribed, including, among other things, to provide you with directions from a location, automatic collision notification, vehicle location services, in the event your Vehicle is stolen, or you've agreed in a lease agreement, retail installment contract or other vehicle finance arrangement that such services may be used to facilitate the location and/or repossession of your Vehicle. In such instances, we may collect and/or develop, and retain information concerning the location, direction, speed, and other parameters relating to your Vehicle, caller identification, date and time of call and any operator comments, and we may share such information with each other and our affiliates and service providers.
We may also monitor or record conversations you have with our customer service representatives, emergency personnel, or the police, as well as your use of any of our or their automated services, for various purposes, including (without limitation) in order to assess, maintain or improve the quality of the service, for issue resolution, training purposes or to promote and to provide the service.
2. USE OF YOUR INFORMATION
It is our policy to use the information we collect from you for purposes of delivering mbrace services to you or for other business purposes. We may also share such information with your dealer to assist it in servicing your car or for other business purposes. We may also use your information for a statistical analysis of mbrace service usage, to improve our product offerings, to customize the mbrace services and to maintain contact with you directly or through your Mercedes-Benz dealer.
3. DISCLOSURE OF YOUR INFORMATION
To provide the mbrace Services, we share your information with roadside assistance providers, emergency service providers (e.g., 9-1-1) and other service providers (e.g., concierge services) for the purpose of delivering the mbrace services to you. We may share information about activations of the services with your Mercedes-Benz dealer in order to allow the dealer to contact you. We also share pertinent information with the authorities in case the stolen vehicle location assistance service has been requested. We may also provide aggregated statistics about mbrace subscribers and related telematics service information to third-party vendors but these statistics will not include any personal identifying information. When required we may release information to comply with the law or orders of courts or other governmental authorities, or to enforce or apply the terms of our agreements with you. For example, we may be legally compelled to provide location data and other information to law enforcement agencies, pursuant to validly issued subpoenas or similar judicial or law enforcement procedures.
4. UPDATING OR CHANGING YOUR ACCOUNT INFORMATION
It is your obligation to correct or update the information you provide upon activation of the mbrace services when that information changes. You may modify this information by calling our customer specialist at 1-866-990-9007 or writing to the VTI mbrace Response Center at Verizon Telematics, P.O. Box 422628, Atlanta, GA 30342-2628. You may elect not to receive promotional correspondence from us by following the instructions found in the "Your Consent" section below, or simply by contacting us at 1-866-990-9007 or Verizon Telematics, P.O. Box 422628, Atlanta, GA 30342-2628.
5. PROTECTION OF INFORMATION
We take various precautions, including administrative, technical and physical measures to protect against the loss of, or unauthorized access to, the information under our control. For example, depending upon the application, we employ the use of encryption technologies and user authentication systems such as passwords and personal identification numbers. Similarly, information is stored under secure measures with access limited only to authorized individuals. Although we take your privacy very seriously and we use industry standard practices to protect the privacy of your information, we cannot guarantee that your information will always remain private.
6. SECURITY ON CELLULAR AND WIRELESS NETWORKS
In providing mbrace services to you, voice and data are transmitted between the response center and your Vehicle over wireless and cellular telephone networks. These networks are complex and not necessarily secure. Although it may be illegal for unauthorized people to intercept your calls or data, the privacy and security of conversations or data transmitted to and from the Vehicle cannot be guaranteed.
7. FINANCIAL INFORMATION
8. USE OF MBRACE AND VTI WEB SITES
When you browse the mbrace or VTI web site, personally-identifiable and non-personally identifiable information is collected from you and about your computer and your visit. For example, you may submit on our web site your name, contact information, Vehicle VIN number, route navigation preferences, and the like. In addition, data about your browsing may be collected as you interact with the mbrace web site, the VTI web site or web sites of our partners. We may collect and use your IP address and the Web site address of your point of entry to our sites, as well as other information about your connection, including your computer's browser and platform type and your Internet connection speed. We use this information to monitor statistics such as how many people visit our Web sites; which pages people visit on our sites and how much time is spent on each page; which Web domains our visitors come from and which browsers are used to visit our sites.
In addition, we may use "cookies" and other technologies on our web site. Our use of "cookies" allows you to maintain your account login information between visits to our web sites. It also better allows us to measure activity at the site and improve the user experience. We may use "cookies" or other technologies to tell us the time and length of your visit to the web site. If you wish to disable or delete "cookies" from your computer, please see your browser's help instructions and follow the procedures they provide. Additional information about removing cookies is found in the user documentation for your Adobe Flash player software. Please be aware that cookies may be required to complete certain functions on our and other web sites, such as ordering services online.
We may also use "clear GIFs" (aka "Web beacons" or "pixel tags") or similar technologies, our web sites and/or in our communications with you to enable us to know whether you have visited a web page or received a message.
9. YOUR CONSENT
10. SALE OF OUR CORPORATION
As in any business venture, the sale, merger or declaration of bankruptcy of a company is always a possibility. Should we ever declare bankruptcy or should our assets ever be acquired by or merged into another organization, all customer information we have collected will be treated as an asset and may be transferred to a third party.
The mbrace or VTI web site may contain links to other sites, including, among others, those of advertisers, other third parties and companies whose trademarks may appear on the Site. We are not responsible for the information collection practices or the content of the sites to which we link.
12. YOUR COMMENT