mbrace Privacy Notice

Effective: February 28, 2018

Privacy Policy

MERCEDES-BENZ - Verizon Connect Privacy Policy - mbrace Service

Protecting your privacy is very important to us. The effective date of this Privacy Policy is 02/28/18.

The purposes of this privacy policy (the "Policy") is to describe what information Mercedes-Benz USA, LLC ("MBUSA") and Verizon Connect (“VCT”) may collect in connection with the mbrace services, why we collect it and under what circumstances and in what ways that information may be used or shared with each other and with our affiliates and third parties. This Policy is not intended to limit any data usage provisions contained in the Mercedes-Benz mbrace Terms of Service (the "Terms of Service") that you agreed to in order to receive the mbrace services or any other agreements that you may enter into with VCT or MBUSA. Please read this Policy and the Terms of Service carefully. Please note that this Policy may be changed from time to time, and that any changes will supersede the current Policy. In the event of a change, we will send you a copy of our new policy, and we may ask you to consent to it, but in all instances you will always be able to find our current Policy at www.mbusa.com/mbrace or www.verizonconnect.com. You can access the current Policy at these web sites, by requesting a copy from us by writing at: Verizon Connect Privacy Policy, P.O. Box 422628, Atlanta, GA 30342-2628 or by calling us at 1-866-990-9007. Your continued use of mbrace services after any such change is made constitutes acceptance of the terms of the modified Policy.

Privacy Policy Highlights:

VCT and MBUSA will share with each other, and with their affiliates and service providers, the information obtained from you or from your vehicle, or derived from your use of mbrace.

VCT, MBUSA and their affiliates and service providers will use such information to provide the mbrace service to you and to occupants of your vehicle.

VCT, MBUSA and their affiliates and service providers may also use and disclose such information to provide other services or offerings to you, and for other unrelated purposes.


Our primary goal in collecting personal information is to facilitate the provision of mbrace services. Providing both convenience services as well as safety and security services, including emergency crash notification, airbag deployment notification and stolen vehicle location services, involves a commercial relationship between you and us, and we and our service partners require certain personal information. For example:

To receive the mbrace service, you must provide certain information in connection with the activation of your account and agreement to the Terms of Service, including your contact information (such as your name, address, email and emergency contact), your billing information, a credit card number, information about the purchase or lease of your Mercedes-Benz vehicle (the "Vehicle") and various other information.

Additionally, to provide the mbrace services, we may collect various information about your Vehicle including but not limited to the following:

We may collect information concerning your Vehicle's operation, performance and feature utilization to enable MBUSA to, among other things, improve its products and services. Such information may include, but not be limited to, diagnostic trouble codes, maintenance conditions such as tire pressure and fuel economy.

We may also collect information about accidents involving your Vehicle, such as whether air bags deployed to notify emergency personnel, and for other services for which you've subscribed.

We will not regularly or continuously monitor or track the location of your Vehicle or estimate its speed unless such information is specifically required for a service for which you've subscribed, including, among other things, to provide you with directions from a location, automatic collision notification, vehicle location services, in the event your Vehicle is stolen, or you've agreed in a lease agreement, retail installment contract or other vehicle finance arrangement that such services may be used to facilitate the location and/or repossession of your Vehicle. In such instances, we may collect and/or develop, and retain information concerning the location, direction, speed, and other parameters relating to your Vehicle, caller identification, date and time of call and any operator comments, and we may share such information with each other and our affiliates and service providers.

We may also monitor or record conversations you have with our customer service representatives, emergency personnel, or the police, as well as your use of any of our or their automated services, for various purposes, including (without limitation) in order to assess, maintain or improve the quality of the service, for issue resolution, training purposes or to promote and to provide the service.


It is our policy to use the information we collect from you for purposes of delivering mbrace services to you or for other business purposes. We may also share such information with your dealer to assist it in servicing your car or for other business purposes. We may also use your information for a statistical analysis of mbrace service usage, to improve our product offerings, to customize the mbrace services and to maintain contact with you directly or through your Mercedes-Benz dealer.


To provide the mbrace Services, we share your information with roadside assistance providers, emergency service providers (e.g., 9-1-1) and other service providers (e.g., concierge services) for the purpose of delivering the mbrace services to you. We may share information about activations of the services with your Mercedes-Benz dealer in order to allow the dealer to contact you. We also share pertinent information with the authorities in case the stolen vehicle location assistance service has been requested. We may also provide aggregated statistics about mbrace subscribers and related telematics service information to third-party vendors but these statistics will not include any personal identifying information. When required we may release information to comply with the law or orders of courts or other governmental authorities, or to enforce or apply the terms of our agreements with you. For example, we may be legally compelled to provide location data and other information to law enforcement agencies, pursuant to validly issued subpoenas or similar judicial or law enforcement procedures.


It is your obligation to correct or update the information you provide upon activation of the mbrace services when that information changes. You may modify this information by calling our customer specialist at 1-866-990-9007 or writing to the VCT mbrace Response Center at Verizon Connect, P.O. Box 422628, Atlanta, GA 30342-2628. You may elect not to receive promotional correspondence from us by following the instructions found in the "Your Consent" section below, or simply by contacting us at 1-866-990-9007 or Verizon Connect, P.O. Box 422628, Atlanta, GA 30342-2628.


We take various precautions, including administrative, technical and physical measures to protect against the loss of, or unauthorized access to, the information under our control. For example, depending upon the application, we employ the use of encryption technologies and user authentication systems such as passwords and personal identification numbers. Similarly, information is stored under secure measures with access limited only to authorized individuals. Although we take your privacy very seriously and we use industry standard practices to protect the privacy of your information, we cannot guarantee that your information will always remain private.


In providing mbrace services to you, voice and data are transmitted between the response center and your Vehicle over wireless and cellular telephone networks. These networks are complex and not necessarily secure. Although it may be illegal for unauthorized people to intercept your calls or data, the privacy and security of conversations or data transmitted to and from the Vehicle cannot be guaranteed.


We may collect your financial information such as credit and debit card numbers and bank and other financial institution account numbers in connection with transactions you enter into with us. We use your financial information to help us process these transactions. We may use third party service providers to help us perform some of these tasks. In such instances, we will provide your financial information to these third parties for the sole purpose of performing these tasks. We may also provide your financial information to your credit card issuer, financial institutions, credit card processors or other payment processors to process transactions. We will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom we are allowed to disclose your financial information under this Privacy Policy.


When you browse the mbrace or VCT web site, personally-identifiable and non-personally identifiable information is collected from you and about your computer and your visit. For example, you may submit on our web site your name, contact information, Vehicle VIN number, route navigation preferences, and the like. In addition, data about your browsing may be collected as you interact with the mbrace web site, the VCT web site or web sites of our partners. We may collect and use your IP address and the Web site address of your point of entry to our sites, as well as other information about your connection, including your computer's browser and platform type and your Internet connection speed. We use this information to monitor statistics such as how many people visit our Web sites; which pages people visit on our sites and how much time is spent on each page; which Web domains our visitors come from and which browsers are used to visit our sites.

In addition, we may use "cookies" and other technologies on our web site. Our use of "cookies" allows you to maintain your account login information between visits to our web sites. It also better allows us to measure activity at the site and improve the user experience. We may use "cookies" or other technologies to tell us the time and length of your visit to the web site. If you wish to disable or delete "cookies" from your computer, please see your browser's help instructions and follow the procedures they provide. Additional information about removing cookies is found in the user documentation for your Adobe Flash player software. Please be aware that cookies may be required to complete certain functions on our and other web sites, such as ordering services online.

We may also use "clear GIFs" (aka "Web beacons" or "pixel tags") or similar technologies, our web sites and/or in our communications with you to enable us to know whether you have visited a web page or received a message.


By using mbrace services, you agree to the practices and procedures described in this Policy. You also consent to our contacting you in your Vehicle or at your address, email address or phone number on file for the purpose of delivering mbrace services to you and to discuss your account services, features and benefits. From time to time, we may also send you information about selected products, services or offers we think may be of interest to you. Each email you receive from us for offers other than mbrace services will provide a link to unsubscribe to future offers about that product. Alternatively, if you do not want to receive emails about our offers or products, just contact a Customer Service representative at 1-866-990-9007 or Verizon Connect Privacy Policy, P.O. Box 422628, Atlanta, GA 30342-2628. Please note that even if you choose not to receive marketing emails from us, you may still hear from us regarding the status of the mbrace services and any other service issues and order status updates that will allow us to provide you with the optimal user experience.

We or our partners or affiliates may also use your name, postal delivery information and phone number to contact you offline about products, services or offers that we think would be of interest to you. If you do not wish us to contact you offline please contact us at 1-866-990-9007 or Verizon Connect Privacy Policy, P.O. Box 422628, Atlanta, GA 30342-2628.

By giving us your e-mail address and/or obtaining products and/or services through our web sites, you agree to receive e-mail marketing from us and our third-party advertisers. In addition, you agree that such act constitutes a purchase, an inquiry and/or an application for purposes of the Telemarketing Sales Rule, 16 C.F.R. §310 et seq., as amended from time to time (the "TSR"). Notwithstanding that your telephone number may be listed on the Federal Trade Commission's or a State's Do-Not-Call List, we retain the right to contact you via telemarketing in accordance with the TSR or such States' laws, rules and regulations. Moreover, by registering with, or requesting information from, a partner or affiliate, such action constitutes a purchase, an inquiry and/or an application with the respective partner or affiliate for purposes of the TSR and you may be contacted via e-mail, direct mail and/or telemarketing by such partner or affiliate in accordance with the TSR. (You may always opt-out of receiving promotional calls from us by contacting us at or 1-866-990-9007 or Verizon Telematics Privacy Policy, P.O. Box 422628, Atlanta, GA 30342-2628.


As in any business venture, the sale, merger or declaration of bankruptcy of a company is always a possibility. Should we ever declare bankruptcy or should our assets ever be acquired by or merged into another organization, all customer information we have collected will be treated as an asset and may be transferred to a third party.

 11. LINKS

The mbrace or VCT web site may contain links to other sites, including, among others, those of advertisers, other third parties and companies whose trademarks may appear on the Site. We are not responsible for the information collection practices or the content of the sites to which we link.


We welcome feedback concerning this Policy. Please send your comments and questions to legal@verizon.com or 1-866-990-9007 or Verizon Connect Privacy Policy, P.O. Box 422628, Atlanta, GA 30342-2628.

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