Mercedes-Benz mbrace

Mercedes-Benz mbrace®

Connecting you to your car, and your car to the world.

How Luxury Comes to Life

Mercedes-Benz mbrace® is a collection of services and features – available in four distinct packages – for 2016-2018 models. Similar services are also offered via mbrace® for 2013-2015 models. The base package, mbrace Connect is free for the first five years, with all of your connected vehicle services accessible through the Mercedes me app.

Log In to Mercedes me
mbrace-app-vehicle

Remote Access

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Your vehicle in the palm of your hand.

mbrace® Connect is a free mbrace® package that powers many of the features of Mercedes me. You can to start your car, lock your doors, or send an address to your navigation, all from the Mercedes me app. Plus, you can easily connect with Roadside Assistance or send diagnostic data to your dealer. Services include:

  • Remote access from your phone or computer with Mercedes me
  • Vehicle locating and tracking
  • In-vehicle apps like Yelp and local search
  • Remote diagnostics for easier servicing

 

Standard for the first 5 years

• Included in Mercedes me app

Safety & Security

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Because peace of mind is top of mind.

The mbrace® Secure package uses cutting edge technology to keep you safe inside your car, and informed when you're not. So if you're ever in an accident, someone is on the way, and if your vehicle is ever stolen, you're the first to know. Services include:

  • Automatic collision and alarm notifications
  • SOS/Emergency call capabilities
  • Safe Ride if you're ever unable to drive
  • Crisis Assist in the event of a disaster

 

6-month free trial, $199/year thereafter[5]

Travel & Assistance

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A smarter way from A to B.

At Mercedes-Benz, we know that time is the greatest luxury of all. With an mbrace® Concierge package, you have your own personal assistant who can help you with dinner reservations, event tickets, travel arrangements, and more. And you can access them anytime using the i-button or the Mercedes me app. Services include:

  • Mercedes-Benz Concierge
  • Location-based traffic
  • Location-based weather
  • Turn-by-turn route assistance

 

3-month free trial, $20/month thereafter[5]

Entertainment

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Enrichment for the open road.

The mbrace® Entertain package makes driving your Mercedes-Benz even more enjoyable by providing a never-ending soundtrack to your ride. Choose from millions of stations, playlists, and podcasts from around the world, all searchable by location, genre, and name. Services include:

  • In-vehicle WiFi hotspot[3]
  • TuneIn Radio[3]
  • iHeart Radio[3]

 

3-month free trial, $18/month thereafter[5]

Mercedes me

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The ultimate ownership experience.

Powered by mbrace®, Mercedes me allows you to access your free mbrace® Connect features, including Remote Start, Lock/Unlock, Send2Benz[3], and Vehicle Monitoring – all from the Mercedes me app. Plus, you can view your manuals, maintenance info, how-to videos, MBFS account, and more. Discover more on Mercedes me, and sign up to get started

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Frequently Asked Questions

mbrace® 1 & 2 are previous versions of the mbrace® offering, and are still available on 2013-2015 models. mbrace® Connect is standard for five years on any models 2016 and newer. It includes all of the features of mbrace® 1 & 2, plus additional features like Remote Start. To see a breakdown of mbrace® 1 & 2 features, click here.

To subscribe to mbrace® Connect, you must own a MY16 or later Mercedes-Benz equipped with mbrace® hardware. For more information, stop by a Mercedes-Benz dealership for personal assistance.

There are three options for activating your mbrace® service:
  • Visit your local dealer to complete an mbrace® subscriber agreement,
  • Call the mbrace® Response Center directly toll-free at (866) 990-9007 or
  • Push the i-Button in your vehicle.
If the system has been activated, the mbrace® service button will light up for 5-10 seconds after the ignition has been turned on. This indicates that the buttons are functional. They will soon turn off and then light up again with the next ignition cycle.

No. Mercedes me is free for everyone, regardless of your vehicle or mbrace® account status. However, customers with mbrace® Connect or mbrace® Concierge will have access to additional features within Mercedes me.

You do not have to provide a credit card to activate mbrace® Connect, the standard package that includes a wide range of remote access features, remote diagnostic test and numerous Mercedes-Benz Internet-based applications. All eligible MY16 or later MBUSA vehicles include mbrace® Connect service standard for five years.

The service area coverage for vehicles sold and registered in the United States and Puerto Rico is limited to the 50 states, District of Columbia and Puerto Rico. When traveling from the U.S. to Canada or Mexico with your Mercedes-Benz vehicle, services may be limited or unavailable.

When registering with Mercedes me you will be asked to link your vehicle to your mbrace® account by providing your mbrace® account number and your 4-digit mbrace® PIN. If you've already created a Mercedes me account, select "Vehicles" from the main menu, scroll to the mbrace section, and click "Link mbrace Account."

You can reset your PIN (Personal Identification Number) by pressing the i-Button in the vehicle or by calling the mbrace® Response Center toll-free at (866) 990-9007. You will be required to provide some account information in order to verify your identity.

Concierge allows you easy access to a broad range of personalized services, such as assistance in booking travel, arranging event reservations, scheduling appointments or placing a take-out order. It’s like having an event coordinator for your life. Requested services are fulfilled by a Concierge Specialist directly. In the case of purchases, such as tickets or a gift, they will request your credit card information and complete the transaction on your behalf.

mbrace® Concierge can provide a broad range of services including but not limited to:
  • Airline reservations and ticket purchase
  • Car rental reservations
  • Hotel recommendations, reservations and directions
  • Dining recommendations, reservations and directions
  • Movie and theater tickets and directions
  • Sporting event tickets and directions
  • Concert tickets and directions
  • Unique requests and gift purchases such as flowers, gift cards, etc.
  • Medical Help and Safety Support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
  • Assistance gaining access to sought-after events and restaurants
  • Lost baggage assistance
  • Assistance wiring cash
  • Research and answer questions
  • Wake-up calls
  • Reminders for birthdays, anniversaries, and other events
  • Virtually anything that can be arranged over the phone or on the Internet

Yes. mbrace® Concierge services are available 24/7 through the i-Button in your Mercedes-Benz or through the Mercedes me mobile app on your iPhone or Android device. And, you don't have to be in your vehicle to use concierge services.

Have a question? Ready to subscribe?

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