Mercedes-Benz mbrace®
Connecting you to your car, and your car to the world.
How Luxury Comes to Life
Mercedes-Benz mbrace® is a collection of services and features – available in four distinct packages – for 2016-2018 models. Similar services are also offered via mbrace® for 2013-2015 models. The base package, mbrace Connect is free for the first five years, with all of your connected vehicle services accessible through the Mercedes me app.
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Remote Access
Your vehicle in the palm of your hand.
mbrace® Connect is a free mbrace® package that powers many of the features of Mercedes me. You can to start your car, lock your doors, or send an address to your navigation, all from the Mercedes me app. Plus, you can easily connect with Roadside Assistance or send diagnostic data to your dealer. Services include:
- Remote access from your phone or computer with Mercedes me
- Vehicle locating and tracking
- In-vehicle apps like Yelp and local search
- Remote diagnostics for easier servicing
Standard for the first 5 years
Valet Protect•
Set up a boundary on your smartphone, and receive a text message alert if your car is turned on, off or exits the “virtual fence.” [3]
Remote Door Lock & Unlock•
Lock or unlock your vehicle from virtually any location with the Mercedes me app on your iOS or Android smartphone. You can also do this with a phone call to the mbrace® Response Center (operator assistance requires the mbrace® Secure package).
Dealer Information•
Easily contact your preferred dealer, or receive assistance in finding one that’s nearby, with the push of a button in your car or via the Mercedes me app. A live assistant can not only look up the dealer for you, but also place the call to connect you to the desired department.
Remote Horn & Lights•
Help locate your car in a crowded lot, or call attention to it in an emergency, by remotely sounding the horn and flashing the exterior lights for a period of five seconds. This feature is accessible through the Mercedes me app.
Curfew Minder•
Monitor use of your vehicle by receiving alerts when your vehicle has been started during a specified time or date.
Send2Benz™•
Lets you send an address from the Mercedes me app on your phone directly to the COMAND® navigation system in your car. When you get to your car, you can start navigating right away, or save the address in the system’s memory. [5]
Speed Alert
Receive text alerts if the vehicle exceeds a speed that you select and set up on the Mercedes me app.
Vehicle Finder•
View your car’s location on a map on your smartphone, if you’ve forgotten where you parked or want to monitor your vehicle. [3]
Driving Journal•
See where your Mercedes-Benz has been driven using an online map with a “breadcrumb” trail of its recent locations.
Roadside Assistance Connection•
If your Mercedes-Benz needs a jump start, its spare tire installed, or if you have any other vehicle trouble, one button puts you in touch with our legendary Roadside Assistance. Even before your conversation begins, the vehicle transmits its GPS-based location and information about its model and color to the Roadside agent.
Travel Zones
Set up virtual boundaries and be alerted if the vehicle travels across them.
My Mercedes Electric Vehicle Homepage
View your electric or plug-in hybrid vehicle’s charge status, map its driving range, locate charging stations, preheat or cool the cabin, and more, all from your computer or smartphone via the Chrome™ and Safari® Web browsers.
Message Center
Get vehicle-related reminders and notifications from Mercedes-Benz via messages sent to your smartphone.
• Included in Mercedes me app
Local Search provided by HERE
Wherever you’re headed, Local Search provided by HERE can help you get there quickly and easily. You can save search results, call listed phone numbers, and start navigating with just a few clicks. [5]
Point-of-Interest Download
Using the Send2Benz feature on Mercedes me, it’s easy to find a Point of Interest and send its address to your vehicle’s navigation system. When you’re ready to go, you can start your route guidance based on your vehicle’s current location with just a few clicks. [5]
Traffic Cameras
With access to thousands of traffic cameras in more than 250 U.S. cities, you can get visual verification of traffic flow, incidents and weather-related road conditions near your current location, along a specific route or near your destination. [5]
e-Navigator (EV/PHEV models)
B-Class Electric Drive and Plug-in Hybrid vehicle owners can conveniently find charging stations in their area or along a planned route. [5]
Remote Diagnostic Test
Your dealer can remotely retrieve diagnostic vehicle data in order to determine what kind of service your vehicle needs, potentially saving you an extra visit for a preliminary diagnosis and saving you time spent in the dealership when it’s time to have the service done.
Safety & Security
Because peace of mind is top of mind.
The mbrace® Secure package uses cutting edge technology to keep you safe inside your car, and informed when you're not. So if you're ever in an accident, someone is on the way, and if your vehicle is ever stolen, you're the first to know. Services include:
- Automatic collision and alarm notifications
- SOS/Emergency call capabilities
- Safe Ride if you're ever unable to drive
- Crisis Assist in the event of a disaster
6-month free trial, $199/year thereafter[7]
Automatic Collision Notification
With mbrace® Secure, if an air bag or seat-belt Emergency Tensioning Device is activated, your Mercedes-Benz can automatically place a call to the mbrace® Emergency Response Center, including reporting your location, even if you can’t.
Crisis Assist
In the event of a disaster, an Emergency Response Specialist is just a button away to provide you critical, real-time guidance and support with evacuation and shelter information, as well as help after the event (e.g. aid station locations, contacting family, contacting insurance carriers.)
Stolen Vehicle Location Assistance
The GPS system that’s built into your Mercedes-Benz can assist authorities with stolen vehicle recovery. Once you file a police report, a phone call to mbrace® offers a safe and effective way to help the police locate and recover your car.
Dealer Connect
Easily contact your preferred dealer, or receive assistance in finding one that’s nearby. With the push of a button in your car, a friendly mbrace® operator can not only look up the dealer for you, but also route your call directly to the desired department.
SOS/Emergency Call
If you ever need help, or see someone else who does, one button in your Mercedes-Benz can connect you to trained emergency response personnel who can stay on the line until help arrives.
Safe Ride
If you find yourself unable to drive, mbrace® can help you contact a family member or taxi company for a ride home.
Agent-Assisted Door Lock & Unlock
Lock or unlock your vehicle from virtually any location with a few taps on your smartphone. Or if you’ve locked your smartphone in the vehicle, borrow a phone to call the mbrace® Response Center, and an agent can unlock it for you.
Vehicle Information
From setting the clock to understanding an indicator light, you can connect to a trained product specialist with the push of a button in your car or using the Mercedes me app, anytime you have a question about your car and its features.
Automatic Alarm Notification
Your vehicle’s factory-installed antitheft alarm system can send you an alert via email, text message or phone, whichever is your preference, if the alarm is triggered while the vehicle is parked.
Travel & Assistance
A smarter way from A to B.
At Mercedes-Benz, we know that time is the greatest luxury of all. With an mbrace® Concierge package, you have your own personal assistant who can help you with dinner reservations, event tickets, travel arrangements, and more. And you can access them anytime using the i-button or the Mercedes me app. Services include:
- Mercedes-Benz Concierge
- Location-based traffic
- Location-based weather
- Turn-by-turn route assistance
3-month free trial, $20/month thereafter[7]
Mercedes-Benz Concierge
Enjoy virtually unlimited assistance from a helpful agent with knowledge and resources to aid with almost any request. Contact an expert Concierge when you’re on the road, or from the Mercedes me app on your smartphone. Get expert recommendations and reservations for travel and dining out, tickets to events, and answers to almost any question. [5]
Location-Based Traffic
Hear up-to-date voice-delivered traffic information in your car, based on your current vicinity or along preferred routes that you set up online (up to eight routes may be programmed). [5]
Points-of-Interest (POI) Destination Download
Plan your routes on-the-go with the touch of a button. A specialist will help you select a point of interest (POI) from over 15 million POIs and then send the address to your vehicle’s navigation system. Then you can access directions based on your vehicle’s current location. [5]
Location-Based Weather
Listen to the latest weather conditions, forecasts and alerts, based on your current location. [5]
Turn-by-Turn Route Assistance
Enjoy operator-assisted turn-by-turn route instructions to virtually any destination, including more than 15 million Points of Interest (POIs) in our database. The assistant can also download the POI directly to your car's COMAND® navigation system. [5]
Entertainment
Enrichment for the open road.
The mbrace® Entertain package makes driving your Mercedes-Benz even more enjoyable by providing a never-ending soundtrack to your ride. Choose from millions of stations, playlists, and podcasts from around the world, all searchable by location, genre, and name. Services include:
3-month free trial, $18/month thereafter[7]
TuneIn Radio
Listen to more than 100,000 radio stations and 2 million podcasts from around the world, searchable by location, genre, station type, station name and even station call sign. [5]
Mercedes me
The ultimate ownership experience.
Powered by mbrace®, Mercedes me allows you to access your free mbrace® Connect features, including Remote Start, Lock/Unlock, Send2Benz[5], and Vehicle Monitoring – all from the Mercedes me app. Plus, you can view your manuals, maintenance info, how-to videos, MBFS account, and more. Discover more on Mercedes me, and sign up to get started
Frequently Asked Questions
- Visit your local dealer to complete an mbrace® subscriber agreement,
- Call the mbrace® Response Center directly toll-free at (866) 990-9007 or
- Push the i-Button in your vehicle.
- Airline reservations and ticket purchase
- Car rental reservations
- Hotel recommendations, reservations and directions
- Dining recommendations, reservations and directions
- Movie and theater tickets and directions
- Sporting event tickets and directions
- Concert tickets and directions
- Unique requests and gift purchases such as flowers, gift cards, etc.
- Medical Help and Safety Support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
- Assistance gaining access to sought-after events and restaurants
- Lost baggage assistance
- Assistance wiring cash
- Research and answer questions
- Wake-up calls
- Reminders for birthdays, anniversaries, and other events
- Virtually anything that can be arranged over the phone or on the Internet
Have a question? Ready to subscribe?
New Subscribers & General Questions
Curious about mbrace®? Give us a call and we’ll help you learn more or get set up.
Current mbrace® Subscribers
Contact mbrace® customer assistance to get help with your current services.
Owners of 2013-2015 Models
The mbrace® information on this page only pertains to Mercedes-Benz models 2016 and newer.