Mercedes-Benz mbrace® - 3G Network Sunset FAQ
Major U.S. network providers plan to decommission their 3G networks in 2022. This will affect your Mercedes-Benz mbrace services if your vehicle is 2016 and prior and select 2017 models. Below are some potential questions you may have as it relates to your vehicle, services and alternative options.
The decommissioning will happen in two phases.August 1, 2022 for the following model years (MY):
- MY2000 - 2012: All models
- MY2013: S-Class, CL-Class
- MY2014: AMG SLS, CL-Class
December 1, 2022 for the following model years:
- MY2013 – 2016: C-Class, E-Class, CLS, M-Class/GLE, GL, AMG SL, SLK/SLC, G-Class
- MY2013 – 2015: GLK
- MY2014 – 2016: B-Class, CLA, S-Class
- MY2015 – 2016: AMG GT
- MY2016: GLC, GLE Coupe
- Select MY2017: C-Class Coupe, GLS, AMG GT, S-Class cabriolet, S65 AMG Sedan
Please note all affected owners will also receive a letter from mbrace indicating their last date of service. MY2017 equipped with a 4G LTE communication module and all MY 2018 and newer are not affected. If you are unsure if your MY2017 is impacted you may contact mbrace Customer Care at 1-866-990-9007 to verify.
Owners with an active mbrace subscription will no longer have access to any mbrace connected car features and services such as automatic collision notification, emergency call, information call, roadside call, stolen vehicle tracking, remote services and MB Apps through the infotainment system.
Other infotainment services such as Navigation, Bluetooth and Sirius XM are not part of mbrace and will not be affected.
Hum by Verizon works as a cellular enabled OBD Dongle together with their mobile app to offer services such as vehicle tracking, Wi-Fi, Crash Response services and more. The Hum product is serviced and supported by Verizon and subject to their terms and conditions. More information on product and pricing can be found on their website at: Hum by Verizon | Hum Car | Verizon Wireless