A silver Mercedes-Benz SUV cuts through the fog on a secluded road.

Roadside Assistance

When you drive a Mercedes-Benz, help is on call 24 hours a day, so if you ever need it, we’ll be there.

Benefits

  • A woman speaks to a Mercedes-Benz service technician as he fixes her vehicle.

A friendly voice. A helping hand.

The Mercedes-Benz Roadside Assistance Program takes pride in looking out for our customers. We’ll help you fix a flat, jump-start the battery, or fuel up – whatever it takes to get you back on the road. Dial 1-800-367-6372, press the button in your vehicle, or use the Mercedes me app to contact us.

Services

A GLE SUV is shown from behind as it navigates a foggy road at night.

Vehicle Towing

If you’re involved in an accident or have a mechanical issue, Roadside Assistance will arrange for towing to the nearest Mercedes-Benz dealer at no charge, and if your vehicle has sustained damage, a Mercedes-Benz Certified Collision Center can get right to work. [1]

A black cabriolet is parked in a mountainous, desolate area.

Trip Interruption

Trip Interruption keeps you ready for the unexpected. A Mercedes-Benz dealer will reimburse you up to $300 per night2 for lodging, food and related travel expenses if your vehicle breaks down under these conditions:
•You’re more than 100 miles from home
•Your vehicle is inoperable and covered via warranty
•Your vehicle must remain overnight for repairs

Two Mercedes-Benz service technicians work on the underside of a lifted vehicle.

On-Site Technicians

If your Mercedes-Benz requires more than the complimentary services offered, a qualified technician will perform on-site service or arrange for service nearby. Often, special tools, parts and diagnostic equipment are required, but a Mercedes-Benz specialist will make sure you receive the help you need.

A white Mercedes-Benz coupe descends the ramp of a parking garage.

Eligibility & Restrictions

Any vehicle with a Mercedes-Benz Warranty (New Vehicle Limited Warranty, Extended Limited Warranty or Certified Pre-Owned Warranty) is eligible for complimentary Roadside Assistance. If you’re still wondering if you’re covered and what services are available, view our complete statement of eligibility and restrictions.

Learn More
A woman is being approached by a Mercedes-Benz service technician.

Getting Help

If you find yourself needing immediate assistance, there are a few ways to request it. You can call 1-800-367-6372 to speak with a representative, you can press the wrench or me-button in your vehicle, or you can press the Roadside Assistance button in the Mercedes me app. Whichever way you reach us, we’ll always be ready to help.

Learn More

Additional Resources

Ownership

Find all of your owner’s resources in one place, including information about your manuals, packages and Mercedes me.

Maintenance

Maintaining your Mercedes-Benz is essential. Discover everything you need to know with our maintenance resources.

Customer Support

Get in touch with a customer service representative, specially trained to help you with a variety of needs.

Contact us
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