Getting Help


By Phone

To contact Roadside Assistance by phone, call 1-800-367-6372. You will be asked for the following information:

  • Your name
  • Vehicle Identification Number (VIN)
  • Year, model and color of vehicle
  • Phone number
  • Location of the disabled vehicle
  • Description of the problem


Using mbrace®

If your vehicle is equipped with mbrace and you are an mbrace subscriber, follow these instructions to contact Roadside Assistance:

  1. Press the wrench button in your vehicle (in the armrest or overhead console). This will connect you to a dispatcher and send them information about your vehicle type and location.
  2. Describe the problem you’re experiencing
  3. Wait for the appropriate service personnel to arrive

Mercedes me and Mercedes me connect

Using Mercedes me (for iPhone® and Android®)

If you have the Mercedes me app, follow these instructions to contact Roadside Assistance:

  1. Open the app on your phone
  2. Make sure the correct vehicle is in session
  3. Tap the “Roadside Assistance” button on your home screen or in the assist section

Customer Support

Get in touch with a customer service representative, specially trained to help you with a variety of needs.

Contact us
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