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Mercedes-Benz mbrace

Mercedes-Benz mbrace®

Connecting you to your car, and your car to the world.

How Luxury Comes to Life

Mercedes-Benz mbrace® is a collection of services and features – available in four distinct packages – for 2016-2018 models. Similar services are also offered via mbrace® for 2010-2015 models.

mbrace® Connect provides connected car services via the Mercedes me app and is free for five years, starting on the original date of purchase. Balance of your trial can be transferred to subsequent owners. Once expired, mbrace Connect will be available with a paid subscription to mbrace Secure or mbrace Entertain. Log in to Mercedes me for your subscription details.

Log In to Mercedes me
mbrace-app-vehicle

mbrace Connect

mbrace-app-remote-start

Your vehicle in the palm of your hand.

mbrace® Connect is a mbrace® package that powers many of the features of Mercedes me. You can to start your car, lock your doors, or send an address to your navigation, all from the Mercedes me app. Plus, you can easily connect with Roadside Assistance or send diagnostic data to your dealer. Services include:

  • Remote access from your phone or computer with Mercedes me
  • Vehicle locating and tracking
  • In-vehicle apps like Yelp and local search
  • Remote diagnostics for easier servicing

Remote Start•

Start your vehicle from anywhere, and if climate controls were on, they will automatically heat or cool to your last setting.

Remote Door Lock & Unlock•

Lock or unlock your vehicle from virtually any location with the Mercedes me app on your iOS or Android smartphone. You can also do this with a phone call to the mbrace® Response Center (operator assistance requires the mbrace® Secure package).

Remote Horn & Lights•

Help locate your car in a crowded lot, or call attention to it in an emergency, by remotely sounding the horn and flashing the exterior lights for a period of five seconds. This feature is accessible through the Mercedes meapp.

Send2Benz™•

Lets you send an address from the Mercedes me app on your phone directly to the COMAND® navigation system in your car. When you get to your car, you can start navigating right away, or save the address in the system’s memory.

Vehicle Finder•

View your car’s location on a map on your smartphone, if you’ve forgotten where you parked or want to monitor your vehicle.

Roadside Assistance Connection•

If your Mercedes-Benz needs a jump start, its spare tire installed, or if you have any other vehicle trouble, one button puts you in touch with our legendary Roadside Assistance. Even before your conversation begins, the vehicle transmits its GPS-based location and information about its model and color to the Roadside agent.

Valet Protect•

Set up a boundary on your smartphone, and receive a text message alert if your car is turned on, off or exits the “virtual fence.”

Message Center

Get vehicle-related reminders and notifications from Mercedes-Benz via messages sent to your smartphone.

Dealer Information•

Easily contact your preferred dealer, or receive assistance in finding one that’s nearby, with the push of a button in your car or via the Mercedes me app. A live assistant can not only look up the dealer for you, but also place the call to connect you to the desired department.

Curfew Minder•

Monitor use of your vehicle by receiving alerts when your vehicle has been started during a specified time or date.

Speed Alert

Receive text alerts if the vehicle exceeds a speed that you select and set up on the Mercedes me app.

Driving Journal•

See where your Mercedes-Benz has been driven using an online map with a “breadcrumb” trail of its recent locations.

Travel Zones

Set up virtual boundaries and be alerted if the vehicle travels across them.

• Included in Mercedes me app

Remote Diagnostic Test

Your dealer can remotely retrieve diagnostic vehicle data in order to determine what kind of service your vehicle needs, potentially saving you an extra visit for a preliminary diagnosis and saving you time spent in the dealership when it’s time to have the service done.

mbrace Secure

mbrace-safety-security

Because peace of mind is top of mind.

The mbrace® Secure package uses cutting edge technology to keep you safe inside your car, and informed when you're not. So if you're ever in an accident, someone is on the way, and if your vehicle is ever stolen, you're the first to know. Services include:

  • Automatic collision and alarm notifications
  • SOS/Emergency call capabilities
  • Safe Ride if you're ever unable to drive
  • Crisis Assist in the event of a disaster
     

6-month trial available (new vehicles)

3-month trial available (pre-owned vehicles)

$199/year thereafterDisclaimer[9]

Automatic Collision Notification

With mbrace® Secure, if an air bag or seat-belt Emergency Tensioning Device is activated, your Mercedes-Benz can automatically place a call to the mbrace® Emergency Response Center, including reporting your location, even if you can’t.

Stolen Vehicle Location Assistance

The GPS system that’s built into your Mercedes-Benz can assist authorities with stolen vehicle recovery. Once you file a police report, a phone call to mbrace® offers a safe and effective way to help the police locate and recover your car.

SOS/Emergency Call

If you ever need help, or see someone else who does, one button in your Mercedes-Benz can connect you to trained emergency response personnel who can stay on the line until help arrives.

Agent-Assisted Door Lock & Unlock

Lock or unlock your vehicle from virtually any location with a few taps on your smartphone. Or if you’ve locked your smartphone in the vehicle, borrow a phone to call the mbrace® Response Center, and an agent can unlock it for you.

Automatic Alarm Notification

Your vehicle’s factory-installed antitheft alarm system can send you an alert via email, text message or phone, whichever is your preference, if the alarm is triggered while the vehicle is parked.

Crisis Assist

In the event of a disaster, an Emergency Response Specialist is just a button away to provide you critical, real-time guidance and support with evacuation and shelter information, as well as help after the event (e.g. aid station locations, contacting family, contacting insurance carriers.)

Dealer Connect

Easily contact your preferred dealer, or receive assistance in finding one that’s nearby. With the push of a button in your car, a friendly mbrace® operator can not only look up the dealer for you, but also route your call directly to the desired department.

Safe Ride

If you find yourself unable to drive, mbrace® can help you contact a family member or taxi company for a ride home.

Vehicle Information

From setting the clock to understanding an indicator light, you can connect to a trained product specialist with the push of a button in your car or using the Mercedes me app, anytime you have a question about your car and its features.

mbrace Concierge

mbrace-travel-assistance

A smarter way from A to B.

At Mercedes-Benz, we know that time is the greatest luxury of all. With an mbrace® Concierge package, you have your own personal assistant who can help you with dinner reservations, event tickets, travel arrangements, and more. And you can access them anytime using the i-button or the Mercedes me app. Services include:

  • Mercedes-Benz Concierge
  • Location-based traffic
  • Location-based weather
  • Turn-by-turn route assistance

 

3-month trial available

$20/month thereafterDisclaimer[9]

Mercedes-Benz Concierge

Enjoy virtually unlimited assistance from a helpful agent with knowledge and resources to aid with almost any request. Contact an expert Concierge when you’re on the road, or from the Mercedes me app on your smartphone. Get expert recommendations and reservations for travel and dining out, tickets to events, and answers to almost any question.

Points-of-Interest (POI) Destination Download

Plan your routes on-the-go with the touch of a button. A specialist will help you select a point of interest (POI) from over 15 million POIs and then send the address to your vehicle’s navigation system. Then you can access directions based on your vehicle’s current location.

Location-Based Traffic

Hear up-to-date voice-delivered traffic information in your car, based on your current vicinity or along preferred routes that you set up online (up to eight routes may be programmed).

Location-Based Weather

Listen to the latest weather conditions, forecasts and alerts, based on your current location.

Turn-by-Turn Route Assistance

Enjoy operator-assisted turn-by-turn route instructions to virtually any destination, including more than 15 million Points of Interest (POIs) in our database. The assistant can also download the POI directly to your car's COMAND® navigation system.

mbrace Entertain

mbrace-entertainment

Enrichment for the open road.

The mbrace® Entertain package makes driving your Mercedes-Benz even more enjoyable by providing a never-ending soundtrack to your ride. Choose from millions of stations, playlists, and podcasts from around the world, all searchable by location, genre, and name. Services include:

 

3-month trial available
$18/month thereafterDisclaimer[9]

TuneIn Radio

Listen to more than 100,000 radio stations and 2 million podcasts from around the world, searchable by location, genre, station type, station name and even station call sign.

iHeartRadio

This all-in-one digital radio service lets you find more than 1,500 Live Stations or create commercial-free, all-music Custom Stations featuring songs from the artist you select and similar music.

WiFi

Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet.

Mercedes me

mbrace-mercedes-me

The ultimate ownership experience.

Powered by mbrace®, Mercedes me allows you to access your mbrace® Connect features, including Remote Start, Lock/Unlock, Send2BenzDisclaimer[7], and Vehicle Monitoring – all from the Mercedes me app. Plus, you can view your manuals, maintenance info, how-to videos, MBFS account, and more. Discover more on Mercedes me, and sign up to get started

Log In or Register

Frequently Asked Questions

mbrace for 2010-2015 models is a previous version of the mbrace offering that is still available for those model years. mbrace Connect is standard for five years on any 2016-2018 models. It includes all of the features of the previous mbrace offering, plus additional features like Remote Start. To see a breakdown of mbrace features for 2010-2015 models, click here.

To subscribe to mbrace® Connect, you must own a MY16 or later Mercedes-Benz equipped with mbrace® hardware. For more information, stop by a Mercedes-Benz dealership for personal assistance.

There are three options for activating your mbrace® service:
  • Visit your local dealer to complete an mbrace® subscriber agreement,
  • Call the mbrace® Response Center directly toll-free at (888)-581-6915 or
  • Push the i-Button in your vehicle.
If the system has been activated, the mbrace® service button will light up for 5-10 seconds after the ignition has been turned on. This indicates that the buttons are functional. They will soon turn off and then light up again with the next ignition cycle.

No. Mercedes me is free for everyone, regardless of your vehicle or mbrace® account status. However, customers with mbrace® Connect or mbrace® Concierge will have access to additional features within Mercedes me.

mbrace Connect is free for the first five years from the original purchase date and no credit card is required during the five-year complimentary trial. Once the trial has expired, mbrace Connect features will be available with a paid subscription to mbrace Secure or mbrace Entertain and will require a credit card.

The service area coverage for vehicles sold and registered in the United States and Puerto Rico is limited to the 50 states, District of Columbia and Puerto Rico. When traveling from the U.S. to Canada or Mexico with your Mercedes-Benz vehicle, services may be limited or unavailable.

When registering with Mercedes me you will be asked to link your vehicle to your mbrace® account by providing your mbrace® account number and your 4-digit mbrace® PIN. If you've already created a Mercedes me account, select "Vehicles" from the main menu, scroll to the mbrace section, and click "Link mbrace Account."

You can reset your PIN (Personal Identification Number) by pressing the i-Button in the vehicle or by calling the mbrace® Response Center toll-free at (866) 990-9007. You will be required to provide some account information in order to verify your identity.

Concierge allows you easy access to a broad range of personalized services, such as assistance in booking travel, arranging event reservations, scheduling appointments or placing a take-out order. It’s like having an event coordinator for your life. Requested services are fulfilled by a Concierge Specialist directly. In the case of purchases, such as tickets or a gift, they will request your credit card information and complete the transaction on your behalf.

mbrace® Concierge can provide a broad range of services including but not limited to:
  • Airline reservations and ticket purchase
  • Car rental reservations
  • Hotel recommendations, reservations and directions
  • Dining recommendations, reservations and directions
  • Movie and theater tickets and directions
  • Sporting event tickets and directions
  • Concert tickets and directions
  • Unique requests and gift purchases such as flowers, gift cards, etc.
  • Medical Help and Safety Support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
  • Assistance gaining access to sought-after events and restaurants
  • Lost baggage assistance
  • Assistance wiring cash
  • Research and answer questions
  • Wake-up calls
  • Reminders for birthdays, anniversaries, and other events
  • Virtually anything that can be arranged over the phone or on the Internet

Yes. mbrace® Concierge services are available 24/7 through the i-Button in your Mercedes-Benz or through the Mercedes me mobile app on your iPhone or Android device. And, you don't have to be in your vehicle to use concierge services.

Have a question? Ready to subscribe?