Mercedes-Benz Certified Collision Centers
Accidents happen. In the event that it happens to you, know that a Mercedes-Benz Certified Collision Center is there to help repair the damage and put your mind at ease.
Why Mercedes-Benz Certified Collision Centers?
Quality Care You Can Trust
The same care that went into making your vehicle is what goes into repairing it. At a Certified Collision Center, our technicians are specially trained to restore your Mercedes-Benz to its pre-collision condition using the proper parts and equipment.
Outstanding Service from Start to Finish
From the moment you contact us, we’ll do everything we can to get you back on the road. We’ll assess the damage, suggest a repair, and with your approval, get to work. If needed, a loaner vehicle will be arranged. Being involved in an accident is hard enough. We’re here to make it better.
Mercedes-Benz Genuine Parts
Made to Maintain Your Vehicle’s Standards
Mercedes-Benz Genuine Parts are designed, manufactured, tested and approved to meet the exact specifications of your vehicle. To fit seamlessly, provide maximum safety, and last for the long haul. Plus, they’re covered by our Parts Limited Warranty for up to two years.
Vehicle Safety
Designed to Prevent and Protect
At Mercedes-Benz, we’ve been making the automobile safer since the day we invented it. That includes milestone inventions like the crumple zone and the driver-side airbag, as well as modern enhancements like the patented PRE-SAFE® system that anticipates an accident before it happens.
Staying safe is what matters most.
An auto accident is many things. Stressful. Confusing. And statistically speaking, likely to happen. So if you are involved in one, here are some things you should do right away.
- Move away from traffic.
- Call the police and, if needed, request an ambulance.
- Contact Mercedes-Benz Roadside Assistance at 1-800-367-6372; if you're an mbrace® subscriber, press the SOS button for immediate assistance.
- Take pictures of the damage with your phone or camera.
- Collect your driver's license, registration, and insurance information to present to the police.
- If you have a camera, photograph the scene of the accident and the condition of all vehicles and property involved.
- Make a record of the accident for yourself, including the time, location, and weather and traffic conditions, as well as a brief description of the accident.
- Describe the accident to the proper authorities exactly as it occurred.
- Contact your dealership or local Certified Collision Center, which can assist you in the claims process and ensure that your vehicle will be repaired following Mercedes-Benz guidelines.
- Contact your insurance company.
- In case of vehicle total loss, utilize our Total Loss Assistance tool to ensure your insurance carrier has all the options on your vehicle for accurate valuation. We can also assist in finding your replacement Mercedes-Benz.
For Collision Centers
If you own, operate or are employed by a Certified Collision Center, here are resources to help you help a customer in need.