Charging on the Go
Find a Location
Use your MBUX navigation system to find chargers.
- Search for chargers by clicking the EQ icon in the top left of the headunit screen.
- Select “Charging Stations”
- A listing of chargers will be displayed along with the ability to filter by the type of charger (click the filter icon next to “In the Vicinity”).
- Select your desired charging location.
- Press “Let’s Go” and let the MBUX navigation will guide you on the fastest route.
Note: these instructions apply to all Mercedes-EQ models except EQB.
Use your Mercedes me connect app to find chargers.
- Select the navigation tab (bottom right corner).
- The map will open on your current location.
- Select “Charging Stations” to see all nearby stations.
- Zoom in to the map to find local charger availability or scroll down to see a listing of nearby chargers and their information.
- You can filter by charging speed, charging network or authentication method.
- Once you have found your desired charging station, you can send it to your MBUX navigation system and navigate from your vehicle.
Understanding the Icons
The Mercedes me connect app and MBUX navigation screen use different icons to display simple charger information.
One Arrow
Chargers that feature up to 49 kW charging power. Typically, these are the slowest charging speeds and can take more than 8 hours to charge vehicles fully.
Two Arrows
Chargers that are rated between 50 kW and 149 kW of charging power. These are moderate to high charging speeds that are capable of charging your vehicle in less than 2 hours.
Three Arrows
Chargers that feature 150 kW or more charging power. These chargers offer the fastest charging speeds for your Mercedes-EQ vehicle.
If the arrow is gray, the charger’s data is not being transmitted to the network, and the system cannot distinguish its real-time availability.
How to Start a Charging Session
RFID Card
At ChargePoint and EVGo stations, your RFID card is the preferred method of payment authentication. Scan your card, and the charger will authenticate using your Mercedes me Charge account to begin the charging session. This authentication method requires registering your RFID card during Mercedes me Charge registration.
If you have not registered your RFID card yet, you can do so in the Mercedes me Charge Portal.
Plug & Charge
The easiest and most straightforward method of charging. All Electrify America DCFC stations use Plug & Charge to start a charging session. Simply plug in your vehicle, and the charging station will complete a “digital handshake” to process payment authentication and start charging. Plug & Charge requires successful activation of Mercedes me Charge.
The EQB does not have Plug & Charge functionality. Please utilize the Mercedes me connect app (preferred) or MBUX center display to start a charging session at Electrify America chargers for the EQB.
Note: Plug & Charge is a secure authentication method defined under ISO 15118, the international standard for charging electric cars.
Mercedes me connect App
The Mercedes me connect app also supports convenient authentication across all charging networks. Because the EQB does not support Plug & Charge, this is the preferred method for EQB drivers at Electrify America stations.
First, plug the charging cable into the socket of your vehicle until you hear a mechanical click (some charging points may require authentication first to unlock the handle).
To start the charging session, open the map section within the app (bottom right ‘navigation’ icon) and select the charging stations icon to display stations. Choose the charging station you are parked at from the result list under the map. Compare the charger IDs on the app screen with the ID outside at the charger that is plugged into the vehicle. Then select the “Charge” button to authenticate and initiate the charging session.
EQS/EQE Center Display
The MBUX center display can also be used to initiate a charging session. Using the navigation, select your preferred charging station and scroll down to the image of a charging post. To ensure you are parked at the right station, look at the charger IDs on the screen and reference the ID outside at the charger where you are parked. Then choose the plug and select “yes” when the system asks if you want to charge at the selected charging station. Quickly plug the charging cable into the socket of your vehicle until you hear a mechanical click. Please be aware that the charging cable should be connected to the vehicle within 45 seconds.
Using the center display to initiate charging sessions is supported by all charging networks.
EQB Center Display
The EQB center display also offers all MBUX features but operates on a different software version than the EQS and other Mercedes-EQ model lines.
To initiate a charging session, first select your preferred charging station in the navigation system and select “Start charging session.” To ensure you are parked at the right station, look at the charger IDs on the screen and reference the ID outside at the charger where you are parked. Select the icon (e.g. CCS 150 kW) under the charger ID.
Once you receive the confirmation that the charging session was started, turn off the vehicle to unlock the charging flap and quickly plug the charging cable into the socket of your vehicle until you hear a mechanical click. Please be aware that the charging cable should be connected to the vehicle within 45 seconds.
Using the center display to initiate charging sessions is supported by all charging networks.
Electrify America
Unlimited DC Fast Charging at Electrify America
Every battery electric Mercedes-EQ model includes unlimited 30-minute complimentary DC fast charging sessions with Electrify America for 2 years, starting with the initial activation. Electrify America has the largest network of DC Fast Chargers and can deliver the maximum charging rate for your Mercedes-EQ vehicle. To take advantage of this benefit you must be registered with Mercedes me Charge.