Mercedes me connect Terms of Use

Effective: August 9, 2018

Terms of Use

PART I End User License Agreement ("EULA“)

1. Introduction

1.1 Provider and Agreement

The App is provided to you by Mercedes-Benz USA, LLC (“MBUSA”) and its affiliates and subsidiaries (collectively, “Provider”) and is available in an app store (“Platform”) operated by the Platform Operator.  These Terms establish an agreement between you and Provider. By downloading, accessing, or using the App, you agree to the Terms. If you do not agree to the Terms, you may not use the App.

THESE TERMS AND CONDITIONS CONTAIN A PROVISION THAT GENERALLY REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS AND CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. PLEASE SEE SECTION 7 FOR INFORMATION.

Your use of the App may also be subject to the terms and conditions of any service agreement with your wireless carrier and to the terms and conditions effective between you and Platform Operators.

Platform Operators are third-party beneficiaries of this agreement, but these Terms do not establish an agreement between you and any Platform Operator. 

1.2 Use and Purpose of the App

You understand and agree that the App is licensed, not sold, to you for use only as outlined in these Terms. The App is designed and intended only for personal use.

1.3 Function and Purpose of the App

The function and the purpose of the App are described under App Description.

1.4 Registration

Provider may require you to create a user account in order to access the App or certain features. You must provide accurate and complete information when creating an account. And you must keep your user account information up to date.

2. Usage Rights

2.1 Scope of Rights

Except as otherwise provided in the Terms, the App and its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by Provider, Provider’s licensors, or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Provider grants you a non-exclusive, non-sublicenseable, nontransferable, and revocable right to use the App free of charge in accordance with the Terms for personal use only. This license does not allow you to use the App on a device that you do not own or control without permission of the device owner, and you may not distribute or make the App available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, or redistribute the App. You may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App, any updates to the App, or any parts thereof. You may not remove any proprietary notices, labels, or marks from the App or take any action that would cause the App or its associated information to be placed in the public domain. You may not use the App for any commercial purpose or attempt to circumvent any security or access controls associated with the App.

2.2 Usage Rights for FOSS

The App contains free and open source software "FOSS". For those components the INFORMATION AND TERMS FOR FOSS INFORMATION have priority over these Terms.

2.3 Third Party Content

The App may contain or use third party software or content. For those components the INFORMATION AND TERMS FOR Third Party CONTENT have priority over these Terms. As far as rights are granted by a third party provider directly, you are entering into an agreement under the applicable terms with the third party provider regarding the use of the third party content when agreeing to the Terms. In case of a breach or violation of that agreement the third party provider may raise claims against you.

2.4 Expiration of Usage Rights

The license is granted on condition that you comply with the Terms. If you violate the Terms, as determined in Provider’s sole discretion, the license grant regarding the App and its content automatically expires.

Provider reserves the right to withdraw or change the App, any part or feature of the App, and any service, product or material available via the App, temporarily or permanently, in Provider’s sole discretion without notice to you. Provider will not be liable if for any reason all or any part of the App is unavailable at any time or for any period. From time to time, Provider may restrict access to some or all of the App.

2.5 Waiver and Assignment

No waiver by Provider of any term or condition set forth in the Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Provider to assert a right or provision under the Terms shall not constitute a waiver of such right or provision.

The Terms and any rights and licenses granted in the Terms may not be transferred or assigned by you. Provider may assign any rights and licenses granted in the Terms without restriction

3. User Obligations

3.1 Responsibility

You agree that you will be legally bound by the actions taken and the agreements made by any person who uses the App in association with your account.

If you create an account, you are responsible for maintaining the confidentiality of your account and password. You may not share your account and password with anyone. You must notify Provider immediately of any breach of security or unauthorized use of your account.

Provider is not responsible for the acts of third parties who may access the App and information via your mobile device.  You should use all security features of the devices that you use to access and use the App, including any password, locking, or encryption features, to help secure access to the App.

3.2 Obligation to Inform about Disruptions and Security Issues

You agree to promptly inform Provider about any disruptions in the App’s operations, and of any unauthorized access to or use of the App, at the Contact Information provided below.

3.3 Acceptable Use

You agree to use the App only when it is safe to do so and in compliance with applicable law and these Terms.

You agree that you will not use the App in a way that has a negative impact on the App itself, associated websites, or on software that the App accesses.

You agree that you will not use the App to harass or harm any person. You agree that you will not impersonate or attempt to impersonate any other person or entity while using the App. You agree that you will not engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the App or that may, as determined by Provider in its sole discretion, harm Provider or other users. You agree that you will not attempt to disable, overburden, damage, or impair Provider’s systems. You agree that you will not attempt to gain unauthorized access to the App, Provider’s servers, or any server, computer, device, or database associated with the App.

You agree that all information you provide in association with the App, including all information provided in association with any user account that you may be permitted or required to create, is accurate and up to date. And you agree to maintain and promptly update the information that you provide.

You are responsible for informing all drivers and passengers of the vehicle(s) associated with the App and all users of the App regarding the associated data collection and data processing activities. Please see the App Privacy Policy for additional information. 

Provider has the right to take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the App.

YOU WAIVE, AND HOLD PROVIDER, ITS LICENSEES, AND SERVICES PROVIDERS HARMLESS FROM, ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF INVESTIGATIONS BY SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

Provider is under no obligation to enforce the Terms on your behalf against another user. Provider encourages you to notify Provider if you believe another user has violated the Terms. Provider reserves the right to investigate and take appropriate action in Provider’s sole discretion. Provider assumes no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. Provider has no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Provider reserves the right to terminate your access to the App at any time in Provider’s sole discretion for any or no reason, including if, in Provider’s opinion, you have violated any provision of the Terms. Upon termination, the provisions of the Terms that, by their nature, survive termination or expiration shall survive.

4. Communications

You agree to be contacted by Provider or on Provider’s behalf by mail, email, and other platforms for marketing and non-marketing purposes. You confirm that all of your contact information is correct. You also agree that you are the authorized user for the email address(es) provided. You also agree to notify Provider promptly if any of your contact information changes in the future.

By accepting the Terms, you consent and agree to receive important agreements, notices, disclosures and other communications in electronic form (either by e-mail or via the App). You agree that all communications that Provider sends to you electronically satisfy any legal requirements that such communications be in writing.

5. Disclaimer of Warranties

YOUR USE OF THE APP, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE APP IS AT YOUR OWN RISK. THE APP, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE APP ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER PROVIDER NOR ANY PERSON ASSOCIATED WITH PROVIDER MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE APP. WITHOUT LIMITING THE FOREGOING, NEITHER PROVIDER NOR ANYONE ASSOCIATED WITH PROVIDER REPRESENTS OR WARRANTS THAT THE APP, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE APP WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE APP OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE APP OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE APP WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

PROVIDER HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO PROVIDER IS AT YOUR OWN RISK. PROVIDER DOES NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.

SOME OF THE CONTENT, PRODUCTS, AND SERVICES AVAILABLE THROUGH THE APP MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE AND AGREE THAT PROVIDER ASSUMES NO RESPONSIBILITY FOR SUCH CONTENT, PRODUCTS, OR SERVICES.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

6. Liability

6.1 Liability of Provider

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAWS, IN NO EVENT WILL PROVIDER OR ANY OF ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES OTHER THAN YOU, AGENTS, MEMBERS, MANAGERS, OFFICERS, OR DIRECTORS BE LIABLE FOR INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF PROFITS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, CORRUPTION OF FILES, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS), UNDER ANY LEGAL THEORY (WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE), ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE APP, ANY ONLINE SERVICES LINKED TO IT, ANY CONTENT ON THE APP OR SUCH OTHER ONLINE SERVICES, OR OTHER SERVICES OR PRODUCTS OBTAINED THROUGH THE APP OR SUCH OTHER ONLINE SERVICES, EVEN IF FORESEEABLE AND EVEN IF PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.2 Indemnity

You agree to defend, indemnify, and hold harmless Provider, its licensors, service providers, employees, agents, members, managers, officers, directors, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of the Terms or your use of the App, including, but not limited to, any use of the App’s content, services, and products other than as expressly authorized in the Terms or your use of any information obtained from the App.

7. Additional Provisions

7.1 Subject to Change

Provider may modify these Terms from time to time. The most current version of these Terms will be available here. You understand and agree that your access to or use of the App is governed by the Terms effective at the time of your access or use of the App. You should revisit these Terms on a regular basis, as revised versions will be binding on you. Any such modifications will be effective upon Provider’s posting of new Terms. You understand and agree that your continued access to or use of the App after the posting of the new Terms of Use indicates your acceptance of the modifications.

7.2 Invalidity of Individual Clauses

If any provision of the Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

7.3 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of laws provisions.

7.4 Dispute Resolution

ANY DISPUTE OR CLAIM ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THE MASTER AGREEMENT (WHETHER FOR BREACH OF CONTRACT, TORTIOUS CONDUCT OR OTHERWISE) SHALL, TO THE EXTENT PERMITTED BY LAW, BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT THE CUSTOMER MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF CLAIMS QUALIFY.

THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED.  HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT AND MUST FOLLOW THE TERMS OF THE MASTER AGREEMENT AS A COURT WOULD.

ARBITRATION SHALL BE CONDUCTED IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION’S COMMERCIAL ARBITRATION RULES, IF APPLICABLE, THE SUPPLEMENTARY PROCEDURES FOR THE RESOLUTION OF CONSUMER RELATED DISPUTES. CONSOLIDATED OR CLASS ACTION ARBITRATIONS SHALL NOT BE PERMITTED.

ARBITRATION HEARINGS SHALL BE HELD IN GEORGIA. IF THIS LOCATION IS NOT CONVENIENT FOR THE CUSTOMER, THE CUSTOMER SHALL INFORM MBUSA. MBUSA WILL WORK WITH THE CUSTOMER TO DETERMINE A MUTUALLY CONVENIENT LOCATION. ANY DISAGREEMENTS REGARDING THE LOCATION IN WHICH ARBITRATION HEARINGS WILL BE HELD SHALL BE SETTLED BY THE ARBITRATOR.

NOTHING HEREIN SHALL BE CONSTRUED TO PRECLUDE ANY PARTY FROM SEEKING INJUNCTIVE RELIEF IN THE STATE AND FEDERAL COURTS LOCATED IN GEORGIA.

IF THE CUSTOMER INITIATES ARBITRATION, THE CUSTOMER’S ARBITRATION FEES WILL BE LIMITED TO THE FILING FEE SET FORTH IN AAA’S CONSUMER ARBITRATION RULES. REGARDLESS OF WHO INITIATES ARBITRATION, MBUSA WILL PAY THE CUSTOMER’S SHARE OF ARBITRATION FEES (NOT INCLUDING THE CUSTOMER’S ATTORNEYS’ FEES) UP TO A MAXIMUM OF $2,500.  IF THE ARBITRATOR RULES AGAINST MBUSA, IN ADDITION TO ACCEPTING WHATEVER RESPONSIBILITY IS ORDERED BY THE ARBITRATOR, MBUSA WILL REIMBURSE THE CUSTOMER’S REASONABLE ATTORNEYS’ FEES AND COSTS UP TO A MAXIMUM OF $5,000, REGARDLESS OF WHO INITIATED THE ARBITRATION, UNLESS THE ARBITRATOR FINDS SOME OR ALL OF THE CUSTOMER’S CLAIMS TO BE FRIVOLOUS OR TO HAVE BEEN BROUGHT IN BAD FAITH.  IN ADDITION, IF THE ARBITRATOR RULES IN MBUSA’S FAVOR, MBUSA WILL NOT SEEK REIMBURSEMENT OF MBUSA’S ATTORNEYS’ FEES AND COSTS, REGARDLESS OF WHO INITIATED THE ARBITRATION, UNLESS THE ARBITRATOR FINDS SOME OR ALL OF THE CUSTOMER’S CLAIMS TO BE FRIVOLOUS OR TO HAVE BEEN BROUGHT IN BAD FAITH.

To help resolve any issues promptly and directly, the Customer and MBUSA agree to begin any arbitration within one year after a claim arises; otherwise, the claim is waived.

It is important that the Customer understand that by entering into the Master Agreement, the Customer and MBUSA are each waiving the right to a trial by jury or to participate in a class action against the other party for claims that are covered by this “Dispute Resolution” section. The arbitrator’s decision will be conclusive and binding and may be entered as a judgment in any court of competent jurisdiction.

8. Platform Conditions

Depending on the platform, additional conditions apply for the use of the App:

8.1 Apple

8.1.1 These Terms constitute an agreement between you and Provider only and not with Apple. Apple does not assume any responsibility for the App, but is - in case of a breach of the Terms - entitled to raise claims against you (Apple is in so far beneficiary to the Terms).

8.1.2 Provider grants you the right to use the App only on iOS-devices that are owned or operated by you and in accordance with the App Store EULA.

8.1.3 Apple is in no way obliged to provide any maintenance or support services with regards to the App.

8.1.4 Apple does not assume any responsibility for the review, defense, settlement, or satisfaction of claims resulting from the infringement of third party intellectual property rights.

8.1.5 Apple is not obliged to react on claims brought against Apple by you or a third party in connection with the App or the property and/or the use of the App. This applies among others for the following claims: (a) product liability claims; (b) claims on the basis of assertion that the App is in breach of legal or regulatory provisions and (c) consumer protection claims or similar laws and regulations.

8.1.6 If the App does not satisfy an applicable warranty or guarantee, you are entitled to inform Apple, so that Apple may reimburse you the purchase price, if applicable. As far as legally permissive, Apple does not assume any warranty regarding the App.

8.1.7 Apple and its subsidiaries are beneficiaries of the Privacy Policy and these Terms and are, after acceptance by you, therefore entitled to (and this right is deemed to have been accepted) derive rights from these Terms and raise claims against you.

9. Privacy

The Mercedes me connect App Privacy Policy is incorporated by reference in these Terms. You agree that Provider’s collection, use, and disclosure of information collected in association with the App is governed by the Terms and the Privacy Policy.

10. Contact Information

Mercedes-Benz USA, LLC

Customer Assistance Center

One Mercedes-Benz Drive

Sandy Springs, GA 30328

1-800-367-6372

me-connect.usa@cac.mercedes-benz.com

Privacy

Privacy Statement

Mercedes-Benz USA, llc (“MBUSA”) appreciates your interest in the mercedes me connect app (“app”). The protection of your privacy is an important concern and we want you to feel comfortable using our app. This privacy policy (the “policy”) describes how we collect, use, and disclose information collected in association with the app. Please note, we reserve the right to update this policy at any time. When we do so, we will post an updated policy on this page and change the effective date listed at the bottom of the policy. We may notify you by email or other channels in some circumstances. Please check this page frequently to see any updates to the policy. By using the app, you consent to the processing of your information as set forth in this policy, now and as amended by us. This policy is incorporated by reference into the terms of use for the app under legal > terms of use > 9. Privacy.

Information we collect
To provide you with the mercedes me connect convenience services and safety and security services, such as emergency crash notification, airbag deployment notification, and stolen vehicle location, we and our service partners must collect certain information. How we use your information will depend on which services you use, how you use those services, and the choices you make in your vehicle, device (e.g., phone), and app settings.

Please note that, depending on the services requested, the information we collect may include driver behavior information and geolocation information.

The information that the app may collect includes:

Driver behavior information: information about how you drive your vehicle, such as vehicle speed, seat belt use, and braking habits.
Geolocation information: information about the precise geographic location of your vehicle or device.
Account information: information that you may provide when you create your mercedes me account, such as name and contact information.
Vehicle data: data generated by the sensors and software in your vehicle, such as diagnostic trouble codes, maintenance conditions, engine performance, system temperatures, and fuel economy. Vehicle data may include driver behavior information and geolocation information.
App usage information: information about how you use the app, such as which content you view.
Device information: technical information about your device, such as ip address, device type, device operating system and version, and device identifiers (e.g., mac address and advertising identifier).

We may use the information we collect to:

Provide the mercedes me connect services that you activate
Operate, customize, improve, and troubleshoot the app
Maintain the security of the app
Communicate with you regarding your mercedes me connect services
Provide to you MBUSA or third party marketing offers
Provide emergency response services
Provide navigation services and help you find destinations that you are looking for
Confirm vehicle quality
Help you manage your vehicle service and maintenance
Activate remote services that you elect to receive
Improve vehicle safety
Develop new and better vehicles
Analyze vehicle trends
Learn how you and others interact with the vehicle and its systems; and
Detect, prevent, and respond to fraud, intellectual property infringement, violations of our terms of use, violations of law, or other misuse of the app.
Protect our, and our affiliates', rights or business interests.
We may also use the information we collect consistent with your authorization or consent.

Geolocation information: we may use geolocation information for the purposes disclosed above. In addition, some mercedes me connect services are primarily location-based. Live traffic, navigation, concierge, car-to-x communications, assist services, parked vehicle locator, vehicle tracker, geofencing, route planning, Mercedes-Benz apps, and product improvement services, for example, involve the collection of geolocation information to determine the location of your vehicle.

Driver behavior information: we may use driving behavior information for the general purposes described above. In addition, some specific mercedes me connect services may involve the collection and use of driving behavior information.

Links to other websites
The app may contain links to sites or other online content provided by third parties that we do not control. We are not responsible for the practices of those companies. You should read the applicable privacy statements before using the sites.

Children’s information the app is not directed to, nor do we knowingly collect information from, children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at the contact information listed below.

You may be able to choose whether the app can access certain data (e.g., location data) via app or vehicle settings. Deactivating access to certain data may affect app functionality.

Cookies
The app uses cookies and similar technologies such as html5 storage (together hereinafter referred to as “cookies”), in order to set up the app in an ideal way. This results in an easement of navigation and a high level of user friendliness within the app. Cookies are small data files that will be stored on your mobile device. They can be used to determine whether there has been any contact between us and your end device in the past. Only the cookie on your mobile device is identified. Personal data may only be stored in cookies, if you have consented or if this is technically necessary, e.g. In order to provide a secured login. By using the app you consent to the use and storage of cookies on your mobile device. The consent regarding the use and storage of cookies may be revoked at any time by uninstalling the app.

This app uses the following cookies:

Cookie name description
App-id function: includes a randomly generated unique id, which is used for the app authentification.
Example value: mcmapp.Int
Storage: duration of the session
Bigipservermme appprod_pool function: the cookies is used to deliver and forward incoming requests.
Example value: 302098624.20480.0000
Storage: duration of the session
Ltpatoken2 function: the cookie is used to provide the access to multiple systems by only on login.
Example value: wn2gk4be/98bn/gwhcsskr2lx+…
Storage: duration of the session
Bigipservergen2 _prod.Vhpbasic function: the cookies is used to deliver and forward incoming requests.
Example value: 738371776.38431.0000
Storage: duration of the session
If you use any integrated or referenced web offers (services of the mercedes me connect portal, dealer search, service appointment, etc.) please agree to the use and storage of cookies on your end device. You can revoke your consent to the use and storage of cookies at any time by uninstalling the app.

For these web offers we use the cookies listed here.

When we disclose the information we collect
We may share information with any of our affiliates, subsidiaries, including but not limited to Mercedes-Benz financial servicesor our parent company, daimler ag, which will use the information subject to their own privacy statements. In addition, we may disclose information:

To satisfy any requests you may make;
To emergency and roadside assistance providers (e.g., roadside assistance and 911 emergency response);
To third party service providers acting on our behalf;
To business partners that may provide you with services;
To your Mercedes-Benz dealer;
To law enforcement if you have requested the stolen vehicle location assistance service; and
To analytics and search engine providers that help us improve and optimize the app.
Additionally, we may disclose your information to comply with the law; to respond to claims; to comply with legal process served on MBUSA or our parent company daimler ag (e.G., a lawful subpoena, warrant, or court order); to enforce or apply our policies or agreements (including to bill and collect payments); to protect and defend our rights or property or that of daimler ag, our affiliates, dealers, customers, employees, visitors, or the public; in connection with a business transfer, sale, liquidation, or merger; and if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure.

We may share the information we collect consistent with your authorization or consent. Please note that certain services, such as tracking services and vehicle monitoring, may involve the sharing of information, including geolocation information and driver behavior information, with authorized users of your mercedes me connect services (e.G., household members).

Note that ad networks and similar entities may collect information directly from your device, including data about how you interact with the app, the content and ads you have viewed, and your activities on the app and other mobile applications, websites, and online services for advertising and analytics. We do not honor do not track signals.

Geolocation information: we may share geolocation information to support location-based services, such as live traffic, navigation, tracking, concierge, car-to-x communications, vehicle monitoring, assist services, and product improvement services. When you sign up for these or other services, you may receive additional information about how we share geolocation information in association with the specific services.

Driving behavior information: we may share driving behavior information to support the provision of services, such as tracking services, vehicle monitoring, and product improvement services. When you sign up for these services, you may receive additional information about how we share driving behavior information in association with the specific services.

We may share information that does not reasonably identify you with third parties for any purpose.

Your choices and rights
To identify your preferences and enable further development of the app, we evaluate app usage information. This allows us to adapt the app to more effectively serve users’ needs, thus improving the functionality. If you do not wish for information on your use of the app to be stored and evaluated, this function can be deactivated and re-activated at any time in the app settings (mercedes me connect app->profile>settings->app usage).

The app informs you through push notifications about traffic, vehicle states, last mile navigation or me news alerts. Push notifications may be deactivated and reactivated at any time by changing the app or phone settings.

You can register or change your preferences about receiving marketing communications from us by contacting us at the address below.

If you live in california, you can request certain information about our sharing of personal information with third parties for their marketing purposes. You can make a request one time each year. To exercise that right, you can email us or write to us at the address below.

Analysis of user data
If you do not wish information on use of the app to be stored and evaluated, this function can be deactivated and subsequently re-activated at any time under the profile settings (mercedes me conect app->profile>settings->app usage). Where cookies are used for evaluation purposes, their use will be discontinued when the evaluation function is deactivated.

Security
We use commercially reasonable physical, technical, and administrative security measures to protect information against loss and unauthorized access or use. However, no information system can be 100% secure, and we cannot guarantee the security of the information we collect.

Contact information
If you have any questions about this privacy policy or our use of your information collected through the app, please contact us at: 
One Mercedes-Benz Drive
Sandy Springs, GA 30328
1-800-367-6372
me-connect.usa@cac.mercedes-benz.com

Third Party Content

By using this app, the user accepts these specific terms for 3rd party content and software. Further terms and conditions may apply.

Live traffic provided by TomTom International bv.

Copyright © 2015 TomTom International bv.

All rights reserved.

Pivotal cloud foundry mobile services push notification service SDK,

Copyright © 2015 pivotal software, Inc.

All rights reserved.

Android SDK 4.X for Marketing Cloud Solutions

Copyright © 2015 Adobe Systems Incorporated.

All rights reserved.

Gemalto Wallet SDK 7.4

Copyright © 2014 Gemalto n.V.

All rights reserved

Charging station service provided by Here

© 2016 Here. All rights reserved.

Parking service provided by Parkopedia

© 2018 Parkopedia. All rights reserved.

Car2Go content provided by Car2Go Group GmbH.

© 2016 Car2Go Group GmbH. All rights reserved.

MyTaxi content provided by Intelligent Apps GmbH.

© 2011-2016 Intelligent Apps GmbH. All rights reserved.

Moovel content provided by Moovel Group GmbH.

© Moovel Group GmbH. All rights reserved.

Google Maps provided by Google

Usage of the Google services provided by this system implies acceptance of the country-specific terms which may be found at: terms of service: (http://www.Google.com/intl/en-us/help/terms_maps.html) privacy policy: (http://www.google.com/policies/privacy/)

App Support

For general inquiries or help with the Mercedes me connect app, call the Mercedes-Benz Customer Assistance Center at (800) 367-6372.

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